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111 helpline in Wiltshire launch ‘this autumn’
11:00am Sunday 15th September 2013 in News
NHS bosses in Wiltshire say the full roll out of the 111 non-emergency health telephone line could happen this autumn.
The service has been beset with problems since private firm Harmoni began operating it in March.
Call handlers sent some ambulances to non-emergencies such as patients with sore throats and hiccups.
Wiltshire Medical Services, the GP out-of-hours service, has been taking some of the calls to the 111 service and the full roll-out of Harmoni operating 111 24/7 was put on hold.
Dr Steve Rowlands, chairman of Wiltshire Clinical Commissioning Group, told a meeting of Wiltshire Council’s Health Select Committee on Tuesday that the 111 service was improving.
He said: “Since July Harmoni’s performance has improved considerably to such a degree that we are hopefully in a position to going to full launch in the autumn.
“We are not complacent and we will continue to monitor and micro manage them.”
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