Angry complaints flood in over penalties made at St Stephen’s Place Leisure Park

Motorists driven mad by Trowbridge parking fines

Gail Greatwood with her letters regarding her fine, despite her having had a valid parking ticket. Picture by Trevor Porter

An attendant checks tickets

First published in News by , Senior reporter for Trowbridge

Motorists claim that heavy handed parking control at St Stephen’s Place Leisure Park could put them off coming back to the £17m complex.

Westbury mum Gail Greatwood, who lives in Hackney Way, is one of several people who have spoken to the Wiltshire Times about the parking fines given by UK Parking Control.

Mrs Greatwood went to the leisure park for the first time in May to take her daughter Skye, eight, and friends to the cinema for her birthday. A month later she received a letter saying she owed £100 for parking without clearly displaying a ticket.

She replied and attached her ticket for three hours free parking, which she had got from the machine at 1.28pm, showing that she had a ticket allowing her to park until 4.28pm.

However, UKPC sent a response to say that its appeals manager reviewed the case and believed the parking charge was correctly issued, despite the company reducing the fee to £15.

Mrs Greatwood said: “I sent back the proof that I had a ticket, which I believe I displayed correctly, but they still insisted I pay a fine for not displaying a ticket. I imagine a lot of people get frightened and pay it straightaway, but it’s ridiculous.

“It’s the first and last time I will be using the St Stephen’s Place Leisure Park and I will probably go back to using the cinema in Bristol instead, as I have never had a parking fine before in my life.

“I decided to pay the £15 in the end as the letter said if I appealed and lost the fine would go back up to £100.

“I’m not going back now after the hassle I’ve had. It’s a shame as it’s a great facility, but people will go elsewhere.”

Councillor Graham Payne said at a Trowbridge Town Council’s meeting that he had received numerous complaints from people about the issue.

He said: “They have come to Trowbridge to enjoy the cinema and the food outlets, but believe the car parking policy is unacceptable.

“We have a wonderful facility used by people both young and old, but the whole experience is being tainted by a parking policy enforced by UKPC. We need to do something otherwise people will not return.”

The council resolved to write to Legal and General, developer of the leisure park, about the concerns raised.

A Legal and General spokesman said that parking was not its responsibility as it was controlled by UKPC, while UKPC said they were aware of the issue and were carrying out a review.

Comments (29)

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5:20pm Mon 28 Jul 14

sporty2 says...

Bit drastic going back to driving to Bristol when there are plenty of other car parks close by to the cinema complex where you don't get any trouble!! I understand your frustration on the parking tickets though. But why not just use a different car park?
Bit drastic going back to driving to Bristol when there are plenty of other car parks close by to the cinema complex where you don't get any trouble!! I understand your frustration on the parking tickets though. But why not just use a different car park? sporty2
  • Score: 23

6:01pm Mon 28 Jul 14

moonrakin wurzel says...

THAT DIDN'T TAKE LONG.

Same happened to people I know in Bristol - no proof - but a stream of threatening communications. Perhaps if they gave the "fines" to a local charity.... but this is about squeezing the last drop eh?

Even if the entertainment and food are OK It leaves a bad taste - customer service - NOT. The BS legalese these parking companies indulge in is epic - as is their greed.
THAT DIDN'T TAKE LONG. Same happened to people I know in Bristol - no proof - but a stream of threatening communications. Perhaps if they gave the "fines" to a local charity.... but this is about squeezing the last drop eh? Even if the entertainment and food are OK It leaves a bad taste - customer service - NOT. The BS legalese these parking companies indulge in is epic - as is their greed. moonrakin wurzel
  • Score: 4

6:28pm Mon 28 Jul 14

trowbridge 1960 says...

UKPC is a private parking comp. They haven't got the same powers as council owned car parks, They are a similar outfit that supermarkets employ to police their car parks. Fight them to the end and let them take you to court , Its unlikely they will proceed any further due to the costs involved. They are leaches that blight our towns and should be regulated , or better still extinguished from society all together.
UKPC is a private parking comp. They haven't got the same powers as council owned car parks, They are a similar outfit that supermarkets employ to police their car parks. Fight them to the end and let them take you to court , Its unlikely they will proceed any further due to the costs involved. They are leaches that blight our towns and should be regulated , or better still extinguished from society all together. trowbridge 1960
  • Score: 33

9:21pm Mon 28 Jul 14

WWoo says...

UKPC have no powers to issue fines, they issue only "parking charges". They're greedy and will use legalese and threats to scare people into paying. I have fought them before and won. The warden service UKPC offer is free to the landlord and they even rebate a percentage of charges rendered back to the landlord, so to remain profitable it's in UKPCs interest to obstinately enforce parking. This is more like profiteering then parking enforcement. To second trowbridge 1960, this kind of practice needs to be abolished.
UKPC have no powers to issue fines, they issue only "parking charges". They're greedy and will use legalese and threats to scare people into paying. I have fought them before and won. The warden service UKPC offer is free to the landlord and they even rebate a percentage of charges rendered back to the landlord, so to remain profitable it's in UKPCs interest to obstinately enforce parking. This is more like profiteering then parking enforcement. To second trowbridge 1960, this kind of practice needs to be abolished. WWoo
  • Score: 15

9:57pm Mon 28 Jul 14

naughtyboy03 says...

Just tell them you weren't the driver! The fine is for the driver not the keeper of the vehicle. Anyway pay for your parking and display your tickets properly and there shouldn't be any need to worry about parking fines!!!
Just tell them you weren't the driver! The fine is for the driver not the keeper of the vehicle. Anyway pay for your parking and display your tickets properly and there shouldn't be any need to worry about parking fines!!! naughtyboy03
  • Score: -13

9:58pm Mon 28 Jul 14

Darned_peasants says...

Vue cinema's in Bristol are far superior anyway !
Vue cinema's in Bristol are far superior anyway ! Darned_peasants
  • Score: 0

10:23am Tue 29 Jul 14

AMVanquish007 says...

3 years ago, and every month since, I said to councillors and officers at many council meetings, writing responses on this blog and after several letters published in the Wiltshire Times, that siting a cinema at St Stephens Place without adequate free car parking on holiday dates. (to cater for a 1200 seat cinema, 7 restaurants with a potential 700 place sittings and a hotel chain that consistently has 95% occupancy), that the day would come when problems would start to appear BIGTIME.
This parking debacle was always going to become an issue with SSP.
I was told that i didnt know what i was talking about by many people on here but now, with the kids holiday starting, people are really going to see what the impact is of an extremely popular multiplex that has consistently maxed out on successful films and alternative programming eg theatre, opera etc
This problem with a woefully small 110 place car park and its car parking policy is just the start.
And with only half the restaurants open, people will descend in their cars in the afternoons to see the summer films. Or will they?
This article headed in the Wiltshire Times last friday had the quote, 'this is the first and the last time' the complainer will go to this cinema.
Well all i can say is that alarm bells must be ringing in Odeon head office to see an article like this, because if people read this the Odeon may well become a cinema for just Trowbridge and not the greater area beyond West Wiltshire. And that does not bode well for a succesful cinema to be profitable in the medium to long term
I have said it before and i will say it again, most cinemagoers with cars expect free car parking when they drive a distance to a modern multiplex. They may get it free in the evenings here but in the afternoons in Trowbridge for the next 6 weeks it will be a different ballgame for hard pressed families as the council staff car parks will be full along with the multi storey.
But to get a £100 parking fine from a cowboy parking operator does not give credibility to this leisure development at all. Its alright to change the ticket machines to make it easier but what should have happened is that between 8am-10.30am to stop council staff or anybody else parking there all day is to take car registrations and fine them £20 if they extend past 3 hours. After 1030am it should be entirely free all day when the cinema opens.
Youll still be able to have breakfast in the restaurants parking there for your 3 hours. Have a lie in at the hotel etc .Maybe even have an early shop.
Predominantly the multi storey caters for workers and shoppers anyway,.
The SSP car park should have been an extension of that, with its traffic wardens but dont put the car park in the hands of an operator thats appeared on BBCs Watchdog and got hundreds of complaints over the country
Common sense should dictated when it opened last October , also, that a cinema performance and a meal should have at least a 4 hr minimum stay
Those individuals who have spent time lambasting me over the last few years will now see why siting the Cineworld multiplex with over 500 free car parking spaces. at Innox Riverside is going to be thee place to go to when it opens in 18-24 months time. And not before time.!!
3 years ago, and every month since, I said to councillors and officers at many council meetings, writing responses on this blog and after several letters published in the Wiltshire Times, that siting a cinema at St Stephens Place without adequate free car parking on holiday dates. (to cater for a 1200 seat cinema, 7 restaurants with a potential 700 place sittings and a hotel chain that consistently has 95% occupancy), that the day would come when problems would start to appear BIGTIME. This parking debacle was always going to become an issue with SSP. I was told that i didnt know what i was talking about by many people on here but now, with the kids holiday starting, people are really going to see what the impact is of an extremely popular multiplex that has consistently maxed out on successful films and alternative programming eg theatre, opera etc This problem with a woefully small 110 place car park and its car parking policy is just the start. And with only half the restaurants open, people will descend in their cars in the afternoons to see the summer films. Or will they? This article headed in the Wiltshire Times last friday had the quote, 'this is the first and the last time' the complainer will go to this cinema. Well all i can say is that alarm bells must be ringing in Odeon head office to see an article like this, because if people read this the Odeon may well become a cinema for just Trowbridge and not the greater area beyond West Wiltshire. And that does not bode well for a succesful cinema to be profitable in the medium to long term I have said it before and i will say it again, most cinemagoers with cars expect free car parking when they drive a distance to a modern multiplex. They may get it free in the evenings here but in the afternoons in Trowbridge for the next 6 weeks it will be a different ballgame for hard pressed families as the council staff car parks will be full along with the multi storey. But to get a £100 parking fine from a cowboy parking operator does not give credibility to this leisure development at all. Its alright to change the ticket machines to make it easier but what should have happened is that between 8am-10.30am to stop council staff or anybody else parking there all day is to take car registrations and fine them £20 if they extend past 3 hours. After 1030am it should be entirely free all day when the cinema opens. Youll still be able to have breakfast in the restaurants parking there for your 3 hours. Have a lie in at the hotel etc .Maybe even have an early shop. Predominantly the multi storey caters for workers and shoppers anyway,. The SSP car park should have been an extension of that, with its traffic wardens but dont put the car park in the hands of an operator thats appeared on BBCs Watchdog and got hundreds of complaints over the country Common sense should dictated when it opened last October , also, that a cinema performance and a meal should have at least a 4 hr minimum stay Those individuals who have spent time lambasting me over the last few years will now see why siting the Cineworld multiplex with over 500 free car parking spaces. at Innox Riverside is going to be thee place to go to when it opens in 18-24 months time. And not before time.!! AMVanquish007
  • Score: -1

10:32am Tue 29 Jul 14

AMVanquish007 says...

And for those of you who ask but what if you are staying for several days in the Premiere Inn -then you get a docket issued to put in the windscreen of your car to advise the warden
And for those of you who ask but what if you are staying for several days in the Premiere Inn -then you get a docket issued to put in the windscreen of your car to advise the warden AMVanquish007
  • Score: -4

11:12am Tue 29 Jul 14

happy-man says...

http://forums.moneys
avingexpert.com/show
thread.php?t=4816822
http://forums.moneys avingexpert.com/show thread.php?t=4816822 happy-man
  • Score: 0

1:13pm Tue 29 Jul 14

Jo Jo Smith says...

AMVanquish
I regret to inform you that the premier inn do NOT hand out dockets for long stay patrons they have to pay the same rate as the other patrons to this site , I think its a bit rich that Mr Payne commented as I have witnessed town councillors and active Trowbridge , members of the civic hall and yourself using this facility for other uses besides visiting the complex .
AMVanquish I regret to inform you that the premier inn do NOT hand out dockets for long stay patrons they have to pay the same rate as the other patrons to this site , I think its a bit rich that Mr Payne commented as I have witnessed town councillors and active Trowbridge , members of the civic hall and yourself using this facility for other uses besides visiting the complex . Jo Jo Smith
  • Score: 19

9:41pm Tue 29 Jul 14

AMVanquish007 says...

Jojo smith- I never said the Premier Inn issue dockets now - if you read it this is my suggestion to improve the situation and change if from what is currently operating at the moment.
The car park is not a dedicated barriered one so therefore anybody can use it for any purpose at any time. Had it been designed with everything on top and and a 350 place car park built underneath then I might be more amenable . But for Legal and General to wash their hands of the car parking problem this development has and will create for itself in the future is nothing short of disgraceful.
Yes I have used it - usually before the cinema opens- I tend to walk from my house not 500yds away so I am doing my bit to allow those who have to travel a distance to be able to park especially on a holiday date .
Jojo smith- I never said the Premier Inn issue dockets now - if you read it this is my suggestion to improve the situation and change if from what is currently operating at the moment. The car park is not a dedicated barriered one so therefore anybody can use it for any purpose at any time. Had it been designed with everything on top and and a 350 place car park built underneath then I might be more amenable . But for Legal and General to wash their hands of the car parking problem this development has and will create for itself in the future is nothing short of disgraceful. Yes I have used it - usually before the cinema opens- I tend to walk from my house not 500yds away so I am doing my bit to allow those who have to travel a distance to be able to park especially on a holiday date . AMVanquish007
  • Score: -9

10:32pm Tue 29 Jul 14

mrplonker says...

Firstly entering any car park, you enter into their contract (which is displayed) so if your not happy with its rules, park elsewhere!

To AMVanquish - I understand that there is only 110 spaces to park at SSP but just across the road is a multi story car park which should be for customers/visitors of Trowbridge ( this is where I park to visit SSP if I can't find a space in SSP) but the spaces in the multi are mainly taken by staff of the county hall with parking permits for the county hall car park - please tell me why they never get a ticket from WC wardens!
Oh and talking about not getting a ticket - the only reason councillors moan about SSP maybe because they haven't got a FREE parking permit for that site :-( as they can park anywhere in Wiltshire and the WC wardens cant issue a ticket, as soon as they put their car index into the PDA it comes up YOU MAY NOT ISSUE THIS VEHICLE A TICKET! OPPS have I let it slip !!
Wiltshire Council - Where everybody matters (only if you work for them)
Reference the 500 car park spaces for FREE at Innox Riverside don't you think people will take advantage of this like workers in the town/county hall and people commuting to other towns or city's by train?

Myself and my family will continue visiting St Stephens Place, just because someone has received a parking ticket will not keep us away, we would also like to say a massive THANK YOU to the owners of this leisure complex for bringing it to our town :-)
Firstly entering any car park, you enter into their contract (which is displayed) so if your not happy with its rules, park elsewhere! To AMVanquish - I understand that there is only 110 spaces to park at SSP but just across the road is a multi story car park which should be for customers/visitors of Trowbridge ( this is where I park to visit SSP if I can't find a space in SSP) but the spaces in the multi are mainly taken by staff of the county hall with parking permits for the county hall car park - please tell me why they never get a ticket from WC wardens! Oh and talking about not getting a ticket - the only reason councillors moan about SSP maybe because they haven't got a FREE parking permit for that site :-( as they can park anywhere in Wiltshire and the WC wardens cant issue a ticket, as soon as they put their car index into the PDA it comes up YOU MAY NOT ISSUE THIS VEHICLE A TICKET! OPPS have I let it slip !! Wiltshire Council - Where everybody matters (only if you work for them) Reference the 500 car park spaces for FREE at Innox Riverside don't you think people will take advantage of this like workers in the town/county hall and people commuting to other towns or city's by train? Myself and my family will continue visiting St Stephens Place, just because someone has received a parking ticket will not keep us away, we would also like to say a massive THANK YOU to the owners of this leisure complex for bringing it to our town :-) mrplonker
  • Score: 13

10:33pm Tue 29 Jul 14

Wolverine1954 says...

moonrakin wurzel wrote:
THAT DIDN'T TAKE LONG.

Same happened to people I know in Bristol - no proof - but a stream of threatening communications. Perhaps if they gave the "finesI too got caught machine says ”happy days free parking “ and machine would not issue ticket...on return parking fine £61.00 and I was charged for paying by debit card..rip off.will not use car park or any of businesses attached too it would rather go out of town and enjoy the day/evening.
[quote][p][bold]moonrakin wurzel[/bold] wrote: THAT DIDN'T TAKE LONG. Same happened to people I know in Bristol - no proof - but a stream of threatening communications. Perhaps if they gave the "finesI too got caught machine says ”happy days free parking “ and machine would not issue ticket...on return parking fine £61.00 and I was charged for paying by debit card..rip off.will not use car park or any of businesses attached too it would rather go out of town and enjoy the day/evening. Wolverine1954
  • Score: -9

10:54pm Tue 29 Jul 14

mrplonker says...

Jo Jo Smith- just read your comment ...funny you should mention about other people parking on SSP who's not using to complex, it was only last week that me and my family wanted to try that new restaurant, deans dinner and when we entered the car park,which was full I saw a Trowbridge active sports van parked there and a lad leaving his car wearing a red Trowbridge active polo top and walked over to the civic hall, we could of park on this site if they never took up the space! I'm sure they could of parked out side the civic hall entrance and NOT get a ticket from WC wardens
Jo Jo Smith- just read your comment ...funny you should mention about other people parking on SSP who's not using to complex, it was only last week that me and my family wanted to try that new restaurant, deans dinner and when we entered the car park,which was full I saw a Trowbridge active sports van parked there and a lad leaving his car wearing a red Trowbridge active polo top and walked over to the civic hall, we could of park on this site if they never took up the space! I'm sure they could of parked out side the civic hall entrance and NOT get a ticket from WC wardens mrplonker
  • Score: 9

12:46am Wed 30 Jul 14

AMVanquish007 says...

Mr Plonker - I understand your concerns. My gripe has been that there is not enough car parking spaces on a holiday date for a 1200 seat multiplex . This will be compounded when all 8 restaurant units are let. Believe me - I know the pack drill - I've worked with multiplex cinema operations for some 20 years and know exactly what a leisure development of this size really needs in terms of parking . As for the current multi storey it is almost equally split between 2hr and 23hr levels and was constructed and covenanted to this town in 1974 to give free parking for 99 years. Council staff and workers in town use the 23hr levels so to be honest no need for a WC permit - its ok for the cinema after 6pm but certainly not before on a holiday date.
Don't forget there are still 4 restaurants to open yet which will compound the problems further.
As for Innox Riverside I am quite sure that when you see how it's administered it will be a 4 hr car park to cover a cinema visit and a meal visit. As for workers commuting there are spaces to the west of the station already used for that purpose which is never full so I don't see your logic.
Mr Plonker - I understand your concerns. My gripe has been that there is not enough car parking spaces on a holiday date for a 1200 seat multiplex . This will be compounded when all 8 restaurant units are let. Believe me - I know the pack drill - I've worked with multiplex cinema operations for some 20 years and know exactly what a leisure development of this size really needs in terms of parking . As for the current multi storey it is almost equally split between 2hr and 23hr levels and was constructed and covenanted to this town in 1974 to give free parking for 99 years. Council staff and workers in town use the 23hr levels so to be honest no need for a WC permit - its ok for the cinema after 6pm but certainly not before on a holiday date. Don't forget there are still 4 restaurants to open yet which will compound the problems further. As for Innox Riverside I am quite sure that when you see how it's administered it will be a 4 hr car park to cover a cinema visit and a meal visit. As for workers commuting there are spaces to the west of the station already used for that purpose which is never full so I don't see your logic. AMVanquish007
  • Score: -13

2:33am Wed 30 Jul 14

The.Central.Scrutinizer says...

what was a simple story about whether a parking fine should have been issued or not has turned into the usual verbose nonsense about so called leisure in Trowbridge.
what was a simple story about whether a parking fine should have been issued or not has turned into the usual verbose nonsense about so called leisure in Trowbridge. The.Central.Scrutinizer
  • Score: 1

7:47am Wed 30 Jul 14

AMVanquish007 says...

But Central Scrutinizer this is not just a simple story -is it?
The lady said and the article is headed ' this is the first time and the last time' she is going to go to this multiplex. If people read this in the paper and on this blog and if i was in the head office of Odeon an article like this printed prior to a kids holiday when big films are coming out, well I can tell you emails of serious content would be flying backwards and forwards to the relevant parties.
But Central Scrutinizer this is not just a simple story -is it? The lady said and the article is headed ' this is the first time and the last time' she is going to go to this multiplex. If people read this in the paper and on this blog and if i was in the head office of Odeon an article like this printed prior to a kids holiday when big films are coming out, well I can tell you emails of serious content would be flying backwards and forwards to the relevant parties. AMVanquish007
  • Score: -7

10:16am Wed 30 Jul 14

PCS_Wilts says...

The wardens have to take a photo to prove the ticket is not on display, I imagine the company lowered the fine because she proved she did actually have a ticket - good will.

I have parked there plenty of times - displayed a ticket and never had a problem. A friend of mine forgot to get a ticket aND copped a fine - he took it on the chin as he knew it was his fault.

AMVanquish - as far as I can remember people were still able to enter Trowbridge and park quite easily during the Easter holidays. Kids have all broken up from school now and I'm yet to see queues of cars trying to get into the centre as you predict. Still the ONLY constantly congested area of town is at the Stallards Road / Gateway roundabout. As for the 500 free spaces at the proposed Morrisons site these spaces will be limited on time and not all day parking.

People should be grateful of the free parking in the centre - I can't think of any other town or city I've been to in the last ten years that offers free parking. Get your ticket and display it - SIMPLE!
The wardens have to take a photo to prove the ticket is not on display, I imagine the company lowered the fine because she proved she did actually have a ticket - good will. I have parked there plenty of times - displayed a ticket and never had a problem. A friend of mine forgot to get a ticket aND copped a fine - he took it on the chin as he knew it was his fault. AMVanquish - as far as I can remember people were still able to enter Trowbridge and park quite easily during the Easter holidays. Kids have all broken up from school now and I'm yet to see queues of cars trying to get into the centre as you predict. Still the ONLY constantly congested area of town is at the Stallards Road / Gateway roundabout. As for the 500 free spaces at the proposed Morrisons site these spaces will be limited on time and not all day parking. People should be grateful of the free parking in the centre - I can't think of any other town or city I've been to in the last ten years that offers free parking. Get your ticket and display it - SIMPLE! PCS_Wilts
  • Score: 15

1:14pm Wed 30 Jul 14

The.Central.Scrutinizer says...

AMVanquish007 wrote:
But Central Scrutinizer this is not just a simple story -is it?
The lady said and the article is headed ' this is the first time and the last time' she is going to go to this multiplex. If people read this in the paper and on this blog and if i was in the head office of Odeon an article like this printed prior to a kids holiday when big films are coming out, well I can tell you emails of serious content would be flying backwards and forwards to the relevant parties.
No other cinema goer has written or made a threat have they?

ps emails don't fly." that would be pigeons
[quote][p][bold]AMVanquish007[/bold] wrote: But Central Scrutinizer this is not just a simple story -is it? The lady said and the article is headed ' this is the first time and the last time' she is going to go to this multiplex. If people read this in the paper and on this blog and if i was in the head office of Odeon an article like this printed prior to a kids holiday when big films are coming out, well I can tell you emails of serious content would be flying backwards and forwards to the relevant parties.[/p][/quote]No other cinema goer has written or made a threat have they? ps emails don't fly." that would be pigeons The.Central.Scrutinizer
  • Score: 10

1:58pm Wed 30 Jul 14

Jo Jo Smith says...

AMVanquish
You have said that there is to be a four hour limit on Innox Riverside, so what happens when they over stay their welcome you are tell us that they will not issue fines REALLY!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!
!!!!
No one in their right mind would not in force parking regs
AMVanquish You have said that there is to be a four hour limit on Innox Riverside, so what happens when they over stay their welcome you are tell us that they will not issue fines REALLY!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!! !!!! No one in their right mind would not in force parking regs Jo Jo Smith
  • Score: 12

5:39pm Wed 30 Jul 14

seashellbill says...

The whole parking situation at SSP is ludicrous. the parking is inadequate, why, one wonders didn't the developers didn't apply to build another multi story car park, either on the footprint of the existing highly inadequate car park, or on land currently occupied by the run down Peter Black site (or whatever it is). Being members of the older population we invariably go to the cinema in the afternoon when (school holidays excepted) it's normally quieter. However we have still struggled to find a parking space. On one particular visit we couldn't find any spaces in SSP, so tried the multi story - yes there were spaces available on the 2 hour levels. We managed to find a space in another car park near to SSP. On another occasion we decided to go for a meal after the cinema, but that would have incurred buying another 3 hours parking, despite probably not needing to park for more than 1 and a half - to 2 hours. It is VERY easy to say "use public transport" That's not an option when we live "out in the sticks" and the buses don't run after about 6!
This whole parking situation needs to be resolved before people vote with their feet and go elsewhere. Oh and of course one hopes the developers who will build on the Bowyers site are reading these comments and reacting accordingly by planning more parking into that site!
The whole parking situation at SSP is ludicrous. the parking is inadequate, why, one wonders didn't the developers didn't apply to build another multi story car park, either on the footprint of the existing highly inadequate car park, or on land currently occupied by the run down Peter Black site (or whatever it is). Being members of the older population we invariably go to the cinema in the afternoon when (school holidays excepted) it's normally quieter. However we have still struggled to find a parking space. On one particular visit we couldn't find any spaces in SSP, so tried the multi story - yes there were spaces available on the 2 hour levels. We managed to find a space in another car park near to SSP. On another occasion we decided to go for a meal after the cinema, but that would have incurred buying another 3 hours parking, despite probably not needing to park for more than 1 and a half - to 2 hours. It is VERY easy to say "use public transport" That's not an option when we live "out in the sticks" and the buses don't run after about 6! This whole parking situation needs to be resolved before people vote with their feet and go elsewhere. Oh and of course one hopes the developers who will build on the Bowyers site are reading these comments and reacting accordingly by planning more parking into that site! seashellbill
  • Score: -6

9:13pm Wed 30 Jul 14

PCS_Wilts says...

seashellbill wrote:
The whole parking situation at SSP is ludicrous. the parking is inadequate, why, one wonders didn't the developers didn't apply to build another multi story car park, either on the footprint of the existing highly inadequate car park, or on land currently occupied by the run down Peter Black site (or whatever it is). Being members of the older population we invariably go to the cinema in the afternoon when (school holidays excepted) it's normally quieter. However we have still struggled to find a parking space. On one particular visit we couldn't find any spaces in SSP, so tried the multi story - yes there were spaces available on the 2 hour levels. We managed to find a space in another car park near to SSP. On another occasion we decided to go for a meal after the cinema, but that would have incurred buying another 3 hours parking, despite probably not needing to park for more than 1 and a half - to 2 hours. It is VERY easy to say "use public transport" That's not an option when we live "out in the sticks" and the buses don't run after about 6!
This whole parking situation needs to be resolved before people vote with their feet and go elsewhere. Oh and of course one hopes the developers who will build on the Bowyers site are reading these comments and reacting accordingly by planning more parking into that site!
I think its ludicrous that people moan they have 2 -3 hours of parking free - name another town or city centre that offers this...

As for Bowyers - if Morrisons Superstore does get built I wouldn't hold your breath for a great parking scheme there - Morrison's priority will be its own customers and going by their own figures they are expecting an average of 250 cars per hour during 9am til 6pm.. work the rest out for yourself.

Everyone wants something for nothing and when they get something its never enough...
[quote][p][bold]seashellbill[/bold] wrote: The whole parking situation at SSP is ludicrous. the parking is inadequate, why, one wonders didn't the developers didn't apply to build another multi story car park, either on the footprint of the existing highly inadequate car park, or on land currently occupied by the run down Peter Black site (or whatever it is). Being members of the older population we invariably go to the cinema in the afternoon when (school holidays excepted) it's normally quieter. However we have still struggled to find a parking space. On one particular visit we couldn't find any spaces in SSP, so tried the multi story - yes there were spaces available on the 2 hour levels. We managed to find a space in another car park near to SSP. On another occasion we decided to go for a meal after the cinema, but that would have incurred buying another 3 hours parking, despite probably not needing to park for more than 1 and a half - to 2 hours. It is VERY easy to say "use public transport" That's not an option when we live "out in the sticks" and the buses don't run after about 6! This whole parking situation needs to be resolved before people vote with their feet and go elsewhere. Oh and of course one hopes the developers who will build on the Bowyers site are reading these comments and reacting accordingly by planning more parking into that site![/p][/quote]I think its ludicrous that people moan they have 2 -3 hours of parking free - name another town or city centre that offers this... As for Bowyers - if Morrisons Superstore does get built I wouldn't hold your breath for a great parking scheme there - Morrison's priority will be its own customers and going by their own figures they are expecting an average of 250 cars per hour during 9am til 6pm.. work the rest out for yourself. Everyone wants something for nothing and when they get something its never enough... PCS_Wilts
  • Score: 15

10:19pm Wed 30 Jul 14

mrplonker says...

AMVANQUISH007 - last year I received a ticket from WC on level 3b in the multi, and yes I hold my hands up I over stayed my welcome, but the vehicle parked next to me (which was there when I arrived) had a WC staff permit displayed in their windscreen & did not get issued a ticket! This wasn't a 23 hour level, so you tell me this is fair!! I paid the fine but has this stopped me or my family visiting the town centre..........No it hasn't!
I'm sure when/if Innox Riverside takes off that they will get an cowboy parking operator to control the parking and I'm sure tickets will be issued on this site.
Maybe you could asked your good friends at WC to reduce their WC car parks tariffs in the town and match The Shires @ 30p an hour or 80p for 3 hours! ( you might know the price as I'm sure you have a free WC permit)
Also I really don't see your LOGIC by having another cinema in this town! We have been waiting many years for 1 and if we have 2, maybe in many years we won't have any !
AMVANQUISH007 - last year I received a ticket from WC on level 3b in the multi, and yes I hold my hands up I over stayed my welcome, but the vehicle parked next to me (which was there when I arrived) had a WC staff permit displayed in their windscreen & did not get issued a ticket! This wasn't a 23 hour level, so you tell me this is fair!! I paid the fine but has this stopped me or my family visiting the town centre..........No it hasn't! I'm sure when/if Innox Riverside takes off that they will get an cowboy parking operator to control the parking and I'm sure tickets will be issued on this site. Maybe you could asked your good friends at WC to reduce their WC car parks tariffs in the town and match The Shires @ 30p an hour or 80p for 3 hours! ( you might know the price as I'm sure you have a free WC permit) Also I really don't see your LOGIC by having another cinema in this town! We have been waiting many years for 1 and if we have 2, maybe in many years we won't have any ! mrplonker
  • Score: 11

1:23pm Sun 3 Aug 14

geoff3 says...

Look up parkingticketappeals
.org.uk This is a non-profit organisation for taking up on a professional level appeals against parking tickets. They charge a flat fee of £16 and claim a 100% success rate for appeals. I wish I had known about them last April when UKPC charged me for parking in Hackett Place when we had lunch in the Red Admiral. Of all the parking signs one, and one only, was marked in tiny letters which you could not see from inside your car "20 minutes only" clearly a trap to catch you out if you were going to the Admiral and obviously going to be there for the time to take a decent meal.
Look up parkingticketappeals .org.uk This is a non-profit organisation for taking up on a professional level appeals against parking tickets. They charge a flat fee of £16 and claim a 100% success rate for appeals. I wish I had known about them last April when UKPC charged me for parking in Hackett Place when we had lunch in the Red Admiral. Of all the parking signs one, and one only, was marked in tiny letters which you could not see from inside your car "20 minutes only" clearly a trap to catch you out if you were going to the Admiral and obviously going to be there for the time to take a decent meal. geoff3
  • Score: -6

11:07pm Sun 3 Aug 14

PCS_Wilts says...

geoff3 wrote:
Look up parkingticketappeals

.org.uk This is a non-profit organisation for taking up on a professional level appeals against parking tickets. They charge a flat fee of £16 and claim a 100% success rate for appeals. I wish I had known about them last April when UKPC charged me for parking in Hackett Place when we had lunch in the Red Admiral. Of all the parking signs one, and one only, was marked in tiny letters which you could not see from inside your car "20 minutes only" clearly a trap to catch you out if you were going to the Admiral and obviously going to be there for the time to take a decent meal.
I love how people make their own mistakes everyone else's problem but their own... a decent meal in the Red Admiral is unachievable - try harder!
[quote][p][bold]geoff3[/bold] wrote: Look up parkingticketappeals .org.uk This is a non-profit organisation for taking up on a professional level appeals against parking tickets. They charge a flat fee of £16 and claim a 100% success rate for appeals. I wish I had known about them last April when UKPC charged me for parking in Hackett Place when we had lunch in the Red Admiral. Of all the parking signs one, and one only, was marked in tiny letters which you could not see from inside your car "20 minutes only" clearly a trap to catch you out if you were going to the Admiral and obviously going to be there for the time to take a decent meal.[/p][/quote]I love how people make their own mistakes everyone else's problem but their own... a decent meal in the Red Admiral is unachievable - try harder! PCS_Wilts
  • Score: 4

3:16pm Tue 5 Aug 14

AMVanquish007 says...

Let me deal with all the points raised from PCS who clearly does not remember what i have said before and needs a lesson in cinema going habits as well as supermarket habits.
I have always said my concerns are for parking when St Stephens Place is fully let--thats all 8 units let.
The October/Christmas/Fe
bruaryand Easter Holidays has seen only 1 or 2 restaurant units open until now and along with the premiere inn has been 'containable' . Quite a few evening shows have maxxed out after 6pm since it opened because the car parking is free and you can spend 4/5 hours enjoying a meal with all the car parks around. But thats not been my concern -its the performances when the cinema opens at 10am when you are limited to a stay of 3 hours when it should be 4 -and when you bring a family by car to a screening and a meal you expect the same courtesy afforded to you as the evening patrons and not be penalised. Because its 7 screens ,many kids films are not getting an evening 630pm show. Yes I know that if you get a ticket after 2.01 it gets past that 5pm position so you can stay for free but quite a few kids films are timed at 11am and 130pm and have not been selling out at all in Trowbridge and that is unfair.
This leads me into thinking that over the last few holidays and this one especially, that the story above is impacting on patrons to not come to the first 2 shows.
I'ive actually gone into the website to check the seating daily for the last few weeks and the attendance is low with maybe only How to Train your Dragon 2 getting close to sellouts. Its worrying even on a Bargain Tuesday.
Anyway lets deal with cinema going habits. It is well known across the circuits and definitely in my experience that on the first 2 weeks of the summer holidays, many millions of families go on holiday with tens of thousands going abroad because of the 'factory fortnight' Attendances dont tend to become strong until the 3rd week.
Most importantly though, ive discussed attendances with some of my film colleagues and i have to say theyve been concerned with 3 things
1)too many films coming out all at once with big budgets and are getting lost in the mix with reduced shows
2)The reviews of some films have been negative with films like Dawn ...of the Apes and Dragon 2 doing the business 0ver the last 3 weeks.
3) The hot weather. This has had a significant impact on every multiplex in the country. It will be interesting to see how many cars do turn up to Trowbridge when we know the whole day is going to be a total washout.
Finally let me take issue with your 250 cars per hour that you expect will be coming in between 9am and 6pm. This store is half the size of Tescos extra. The average shopping time for this smaller store is on average going to 25-30 minutes. You can more or less cut in half the numbers Monday to Friday that you claim, to being about 125 in the park at any one time and they will be in the underground car park below the Morrisons-so a significant number of 300 plus will be available for the cinema and restaurants. But quite a few cinema goers will come by train and bus and there is always the Shires
Let me deal with all the points raised from PCS who clearly does not remember what i have said before and needs a lesson in cinema going habits as well as supermarket habits. I have always said my concerns are for parking when St Stephens Place is fully let--thats all 8 units let. The October/Christmas/Fe bruaryand Easter Holidays has seen only 1 or 2 restaurant units open until now and along with the premiere inn has been 'containable' . Quite a few evening shows have maxxed out after 6pm since it opened because the car parking is free and you can spend 4/5 hours enjoying a meal with all the car parks around. But thats not been my concern -its the performances when the cinema opens at 10am when you are limited to a stay of 3 hours when it should be 4 -and when you bring a family by car to a screening and a meal you expect the same courtesy afforded to you as the evening patrons and not be penalised. Because its 7 screens ,many kids films are not getting an evening 630pm show. Yes I know that if you get a ticket after 2.01 it gets past that 5pm position so you can stay for free but quite a few kids films are timed at 11am and 130pm and have not been selling out at all in Trowbridge and that is unfair. This leads me into thinking that over the last few holidays and this one especially, that the story above is impacting on patrons to not come to the first 2 shows. I'ive actually gone into the website to check the seating daily for the last few weeks and the attendance is low with maybe only How to Train your Dragon 2 getting close to sellouts. Its worrying even on a Bargain Tuesday. Anyway lets deal with cinema going habits. It is well known across the circuits and definitely in my experience that on the first 2 weeks of the summer holidays, many millions of families go on holiday with tens of thousands going abroad because of the 'factory fortnight' Attendances dont tend to become strong until the 3rd week. Most importantly though, ive discussed attendances with some of my film colleagues and i have to say theyve been concerned with 3 things 1)too many films coming out all at once with big budgets and are getting lost in the mix with reduced shows 2)The reviews of some films have been negative with films like Dawn ...of the Apes and Dragon 2 doing the business 0ver the last 3 weeks. 3) The hot weather. This has had a significant impact on every multiplex in the country. It will be interesting to see how many cars do turn up to Trowbridge when we know the whole day is going to be a total washout. Finally let me take issue with your 250 cars per hour that you expect will be coming in between 9am and 6pm. This store is half the size of Tescos extra. The average shopping time for this smaller store is on average going to 25-30 minutes. You can more or less cut in half the numbers Monday to Friday that you claim, to being about 125 in the park at any one time and they will be in the underground car park below the Morrisons-so a significant number of 300 plus will be available for the cinema and restaurants. But quite a few cinema goers will come by train and bus and there is always the Shires AMVanquish007
  • Score: -6

3:58pm Tue 5 Aug 14

AMVanquish007 says...

In response to SeaShellBill i will be forwarding your concerns to Innox Riverside Management
In response to Mr Plonker- i used to be a WWDC council employee up until 1989-ive never had a free parking permit ever- but let me just tell you why this utter mess has come about.
All the parking problems have come aboutl since Wiltshire Council became a unitary one absorbing WWDC, Kennet and North Wilts and moving the library. I am sure the council were desperate to get the Peter Blacks site to get the extra parking but now its a question of liking it and lumping it because they didnt.
It surely should have rung alarm bells that if you absorb employees from WWDC that had a 150 plus car park let alone those from Chippenhan and Devizes that Wiltshire Council was going to be deficient in spaces at Bythesea Road. Even cutting employees hasnt dimished the need for spaces. It is sheer incompetancy on behalf of the management and councillors who have underestimated the numbers and with a 1200 seat cinema within 100yards it just compounds the problem.
At the Trowbridge Area Board a few weeks ago i suggested the campus/sports centre allegedly destined for south of Bythesea Road that it should be built on stilts with underground car park up to 500 plus cars. If it doesnt happen like that the whole area will be in utter chaos trafficwise. I envisage Newtown and Bythesea Road going back to one way like it was in the 70s to free up the inevitable congestion
In response to Mr Plonker, JoJoSmith and Central Scrutinzer-we shall have to see if more letters get published to see if there is a bigger problem but as i have just mentioned the library and the council car park problems its getting i think we are seeing something which is just the tip of the iceberg.
Two cinemas will survive because of the huge catchment. The 2 largest cinema operators will eventually be in Trowbridge-unless it was the end of a lease or a replacement build in a better location offered to the same operator--NOT ONE NEW MULTIPLEX CONSTRUCTED SINCE 1996 HAS EVER HAS SHUT. This town and area will not be devoid of a multiplex cinema operator(s) for the next 25 years and beyond .
As for the parking at Innox Riverside-ever since seeing the plans i have made it quite clear to those concerned that when it comes to opening it must have a system of parking put into place for a minimum of 4 hours for those patrons who go to the cinema and want a meal before or after. To stop employees parking i have suggested it be chargeable after 1030am-with 2 hours only for free before that time then 4 hours after. Dont forget that people who use Network Rail can and will still use the car parks either side of the railway station (not part of the IR development), for the current daily rate of £3.20-£3.50 so any car park operator will have to be cogniscent of that and the Shires and Gateway car parking policies.
In response to SeaShellBill i will be forwarding your concerns to Innox Riverside Management In response to Mr Plonker- i used to be a WWDC council employee up until 1989-ive never had a free parking permit ever- but let me just tell you why this utter mess has come about. All the parking problems have come aboutl since Wiltshire Council became a unitary one absorbing WWDC, Kennet and North Wilts and moving the library. I am sure the council were desperate to get the Peter Blacks site to get the extra parking but now its a question of liking it and lumping it because they didnt. It surely should have rung alarm bells that if you absorb employees from WWDC that had a 150 plus car park let alone those from Chippenhan and Devizes that Wiltshire Council was going to be deficient in spaces at Bythesea Road. Even cutting employees hasnt dimished the need for spaces. It is sheer incompetancy on behalf of the management and councillors who have underestimated the numbers and with a 1200 seat cinema within 100yards it just compounds the problem. At the Trowbridge Area Board a few weeks ago i suggested the campus/sports centre allegedly destined for south of Bythesea Road that it should be built on stilts with underground car park up to 500 plus cars. If it doesnt happen like that the whole area will be in utter chaos trafficwise. I envisage Newtown and Bythesea Road going back to one way like it was in the 70s to free up the inevitable congestion In response to Mr Plonker, JoJoSmith and Central Scrutinzer-we shall have to see if more letters get published to see if there is a bigger problem but as i have just mentioned the library and the council car park problems its getting i think we are seeing something which is just the tip of the iceberg. Two cinemas will survive because of the huge catchment. The 2 largest cinema operators will eventually be in Trowbridge-unless it was the end of a lease or a replacement build in a better location offered to the same operator--NOT ONE NEW MULTIPLEX CONSTRUCTED SINCE 1996 HAS EVER HAS SHUT. This town and area will not be devoid of a multiplex cinema operator(s) for the next 25 years and beyond . As for the parking at Innox Riverside-ever since seeing the plans i have made it quite clear to those concerned that when it comes to opening it must have a system of parking put into place for a minimum of 4 hours for those patrons who go to the cinema and want a meal before or after. To stop employees parking i have suggested it be chargeable after 1030am-with 2 hours only for free before that time then 4 hours after. Dont forget that people who use Network Rail can and will still use the car parks either side of the railway station (not part of the IR development), for the current daily rate of £3.20-£3.50 so any car park operator will have to be cogniscent of that and the Shires and Gateway car parking policies. AMVanquish007
  • Score: -3

4:02pm Tue 5 Aug 14

AMVanquish007 says...

Correction-Innox Riverside car park not be chargeable after 1030am-Apologiies
Correction-Innox Riverside car park not be chargeable after 1030am-Apologiies AMVanquish007
  • Score: -3

4:09pm Tue 5 Aug 14

AMVanquish007 says...

But chargeable before 1030am so if you go past the 2hrs free between 80am0-1030am then you will be penalised with an extra charge per hour -hope that clears it up-- many leisure developments incorporating multiplexes operate similar schemes but in general the car parks are essentially free
But chargeable before 1030am so if you go past the 2hrs free between 80am0-1030am then you will be penalised with an extra charge per hour -hope that clears it up-- many leisure developments incorporating multiplexes operate similar schemes but in general the car parks are essentially free AMVanquish007
  • Score: -2

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