DELIVERING the best possible customer service is what the team at Islington Ford in Trowbridge strive to achieve according to its managing director.

Paul Jones, who first started working for Islington 23 years ago when it was based near the town centre, said the business has gone from strength to strength in securing sales as customers know the brand is one to rely on.

“Our staff and services are things I’m particularly proud of,” he said.

“We strive to provide a great customer service and what we want to do is perfect the whole customer experience for people whether they are buying a car, having a service or maintaining or repairing their vehicle. Every customer should feel that they are completely satisfied with what they are being provided and if there are any issues then we deal with them accordingly.

“We have grown our market with the use of social media and we try to not just inform people of offers but also about events where we raise money for charity or a member of staff being involved in something interesting.”

The business, which is part of the Islington Group that also represents Citroen and Suzuki and runs a Peugeot authorised repairer business, recently unveiled a near £1million refurbishment which saw the site expand by nearly 40 per cent.

Now, customers are treated to a full range of models in addition to its space to display around 60 used cars and a service area – something which Mr Jones said has laid the foundations for future expansion plans.

He added: “The next phase with our journey will be to take Trowbridge Ford to being a full main dealership and transit centre in early 2017.

“Over the years we have expanded our used car display as well as our commercial vehicles range and that has brought extra business and we have a dedicated business centre headed by Andrew Newing who help support small and medium businesses in their needs.”

“Overall what strengthens Islington as a business is the cooperation between departments to achieve the same goal.”

For more information about the services of Islington Ford, visit www.islingtonmotorgroup.co.uk