AN inspection carried out by the Care Quality Commission (CQC) has revealed that The Wingfield Care Home requires improvement.

The service in Wingfield Road, Trowbridge, owned by Barchester Healthcare, did not meet the standards set by the CQC in terms of safety, effectiveness, care, response or management, but the report does pick out some positives including an improvement in staffing levels since the last inspection.

It was found during the inspection, which took place on November 1 and 2, that there was not a registered manager in post, which is someone who has registered with the CQC to manage the service.

The report, published on January 4, also states that people’s privacy and dignity is not always respected. In the Memory Lane building staff were observed entering people’s rooms without knocking or seeking permission to enter.

Complaints made by people were found to be investigated but not always responded to in a timely way, however there are ‘quality monitoring systems’ in place.

A spokesman for the care home said: “We take the findings of the Care Quality Commission very seriously and we recognise that changes need to be made in some aspects of the home as the report identified.

“We have implemented a comprehensive plan clearly outlining the steps being taken to ensure these improvements in our services continue to be achieved.

“Extra training for staff is being provided to address issues raised in the report and the home will also receive leadership support from an experienced operations manager.

“We would like to reassure everyone of our commitment to provide the highest quality of care to those living at The Wingfield and to emphasise that their health and wellbeing is at the forefront of everything we do.”

A Care Quality Commission spokesman said: “At the last comprehensive inspection in August 2015 we identified the service was not meeting a number of regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

“At this inspection we found that the provider had taken action to address some of the issues highlighted in the action plan, however some issues remained and still needed improvement.

“Staffing levels had improved, however staff were more effectively deployed in the Lodge, than they were on Memory Lane.

“The majority of people living in Memory Lane stayed in their bedrooms and did not see staff other than when care tasks were completed, which meant people could be at risk of social isolation.”

“More positively people were supported to follow their interests and take part in social activities and staff we spoke with were positive about the support they received and felt they could approach management with their concerns at any time.”