GOOD customer service and a personal touch is what has allowed Briken Motors in Trowbridge to go from strength to strength over the last 30 years.

Established in the mid-1980s by Brian Berret and Ken Stevens, the Union Street business, which offers MOTs, repairs, diagnostics and car servicing, has enjoyed a steady growth ever since its inception.

Now with owner Ben Ludwell at the helm, who has more than five years experience working at a Rover dealership and several years at the AA, Briken is looking to expand from its birthplace as sales are improving every year.

That success, according to Mr Ludwell, who joined Briken in 2008, comes from Mr Stevens’ guidance in his first three years at the business and going the extra mile to keep their customers happy.

“Everyone in our line of work offers similar, competitive prices but what separates us from the rest is that we make sure that the customer is completely satisfied with our service, that is essential,” he said.

“Over the years we have built up a wide customer base across the Wiltshire area thanks to our expert workmanship, friendly staff and through word of mouth. We have a lot of repeat customers but more new faces are coming through all the time.

“We do around 10 vehicles a day but I would like it if we could do more. If we can get a space to fit another ramp, on top of the three we have here, we can continue to grow.

“Ken’s advice has been invaluable and both of the founders come down here now and again for a laugh with the lads.”

The other team members include mechanics Tony Burt and Ian Willeits and service manager Dave Chandler.

“We service vehicles at Larkrise Community Farm for free just as we did in Brian and Ken’s day as they do such valuable work,” he said.