Father baffled as store refuses to sell lottery tickets

2:20pm Friday 19th October 2012 in News

Zak Haines with father Trevor, who is angry at the way they were treated while trying to buy lottery tickets at an Asda kiosk in Frome Zak Haines with father Trevor, who is angry at the way they were treated while trying to buy lottery tickets at an Asda kiosk in Frome

A father from Trowbridge was left baffled when he was refused Lotto tickets at an Asda store, because his son was with him.

Trevor Haimes, 37, and eight-year-old Zak had done their weekly shopping at the store in Frome on Saturday afternoon and went to a kiosk to buy lucky dip Lotto tickets.

However, when Zak asked for the tickets, the cashier refused to sell them to him. Then the shopworker refused to serve Mr Haimes, on the grounds he could give the tickets to his son.

Mr Haimes, of Carders Corner, said: “Initially, I thought they were joking. But the third time they said they couldn’t serve me, the woman said I was teaching my son to gamble. She said I was ‘unsaleable’.

“I said that I’d taken him down the beer aisle, and now I was taking him to a tobacconist to get a lottery ticket, so was I teaching him to drink and smoke? It’s madness. “They obviously weren’t for him.”

Mr Haimes even asked Zak to go and stand in the entrance of the store, just outside the building, and again asked for tickets but was still refused.

Eventually, Mr Haimes asked for a refund on all his shopping, which came to about £50.

He said: “When she said, sarcastically, ‘Have a nice day, sir, thank you’, I thought. ‘I’m not having this,’ and asked for a refund on my shopping. “It was the shame and embarrassment, really. It’s absurd.”

That afternoon, Mr Haimes and Zak went to several other stores to buy lottery tickets and had no problems being served, despite Zak asking for them.

“We went to Sainsbury’s, Asda in Trowbridge and a petrol station. Zak asked for the tickets and we got served each time,” said Mr Haimes.

Mr Haimes has complained to Asda, but the firm has backed its staff.

An Asda spokesman said: “We’re committed to following legislation around National Lottery sales.”

Comments (30)

5:09pm Fri 19 Oct 12

€d says...

Simple, buy the Lotto ticket yourself and don't get your 8 year old son to buy them. Why do people make life so difficult for themselves?
Simple, buy the Lotto ticket yourself and don't get your 8 year old son to buy them. Why do people make life so difficult for themselves? €d

8:32pm Fri 19 Oct 12

Mrs Donnyfly says...

Oh how awful for the poor man and his son. Kind of puts all the problems in the world into perspective, doesn't it?
Oh how awful for the poor man and his son. Kind of puts all the problems in the world into perspective, doesn't it? Mrs Donnyfly

1:51am Sat 20 Oct 12

Marrytime says...

€d wrote:
Simple, buy the Lotto ticket yourself and don't get your 8 year old son to buy them. Why do people make life so difficult for themselves?
Or buy them via lottery website, even the cat bought some tickets there.
[quote][p][bold]€d[/bold] wrote: Simple, buy the Lotto ticket yourself and don't get your 8 year old son to buy them. Why do people make life so difficult for themselves?[/p][/quote]Or buy them via lottery website, even the cat bought some tickets there. Marrytime

1:51am Sat 20 Oct 12

Marrytime says...

€d wrote:
Simple, buy the Lotto ticket yourself and don't get your 8 year old son to buy them. Why do people make life so difficult for themselves?
Or buy them via lottery website, even the cat bought some tickets there.
[quote][p][bold]€d[/bold] wrote: Simple, buy the Lotto ticket yourself and don't get your 8 year old son to buy them. Why do people make life so difficult for themselves?[/p][/quote]Or buy them via lottery website, even the cat bought some tickets there. Marrytime

6:58am Sat 20 Oct 12

old 'arry says...

Nice to know he has the money to waste on several lots of lottery tickets. Money which could be better spent on a slimming course for both.
Nice to know he has the money to waste on several lots of lottery tickets. Money which could be better spent on a slimming course for both. old 'arry

10:06am Sat 20 Oct 12

Grumpyoldgit99 says...

It is exactly the same with alcohol. If he had sent his son to buy some beers the store would have refused to serve him, even if he then said the beers were for himself rather than his son. Once a suspicion has been raised, a store is obliged not to sell.
It is exactly the same with alcohol. If he had sent his son to buy some beers the store would have refused to serve him, even if he then said the beers were for himself rather than his son. Once a suspicion has been raised, a store is obliged not to sell. Grumpyoldgit99

10:17am Sat 20 Oct 12

weasels ripped my flesh says...

He looks like he would be easily baffled.
He looks like he would be easily baffled. weasels ripped my flesh

10:24am Sat 20 Oct 12

Grumpyoldgit99 says...

Good Daily Mail sadface.
Good Daily Mail sadface. Grumpyoldgit99

10:28am Sat 20 Oct 12

mr.choosy says...

People are dying around the world, and we have to care about Haimes hurt feelings? You have to be kidding me.

This world really is deteriorating
People are dying around the world, and we have to care about Haimes hurt feelings? You have to be kidding me. This world really is deteriorating mr.choosy

10:43am Sat 20 Oct 12

Grumpyoldgit99 says...

Asda was right anyway. He was encouraging his son to gamble, otherwise he wouldn't have spent the afternoon setting a bad example by dragging him round half the outlets in Trowbridge buying lottery tickets!
Asda was right anyway. He was encouraging his son to gamble, otherwise he wouldn't have spent the afternoon setting a bad example by dragging him round half the outlets in Trowbridge buying lottery tickets! Grumpyoldgit99

11:13am Sat 20 Oct 12

beetawix says...

Grumpyoldgit99 wrote:
Asda was right anyway. He was encouraging his son to gamble, otherwise he wouldn't have spent the afternoon setting a bad example by dragging him round half the outlets in Trowbridge buying lottery tickets!
Asda in Frome was right, but Asda Trowbridge appears to be untrained in the matter as does Sainsbury's and the unnamed petrol station.
[quote][p][bold]Grumpyoldgit99[/bold] wrote: Asda was right anyway. He was encouraging his son to gamble, otherwise he wouldn't have spent the afternoon setting a bad example by dragging him round half the outlets in Trowbridge buying lottery tickets![/p][/quote]Asda in Frome was right, but Asda Trowbridge appears to be untrained in the matter as does Sainsbury's and the unnamed petrol station. beetawix

11:26am Sat 20 Oct 12

beetawix says...

mr.choosy wrote:
People are dying around the world, and we have to care about Haimes hurt feelings? You have to be kidding me.

This world really is deteriorating
its ok, we don't have to care about him.
People dying around the world naturally or otherwise and world deterioration are arguably outside the remit of the Wiltshire Times.
[quote][p][bold]mr.choosy[/bold] wrote: People are dying around the world, and we have to care about Haimes hurt feelings? You have to be kidding me. This world really is deteriorating[/p][/quote]its ok, we don't have to care about him. People dying around the world naturally or otherwise and world deterioration are arguably outside the remit of the Wiltshire Times. beetawix

1:37pm Sat 20 Oct 12

notscot says...

So - he would have been happy to pay the £80 fine the assistant could have been hit with if they were reported to Trading Standards?!!! Grow up, you ridiculous man.
So - he would have been happy to pay the £80 fine the assistant could have been hit with if they were reported to Trading Standards?!!! Grow up, you ridiculous man. notscot

6:58pm Sat 20 Oct 12

Blanche Terraine says...

Zak Haimes and Bobby Hill, from 'King of the Hill' on TV - separated at birth?
Zak Haimes and Bobby Hill, from 'King of the Hill' on TV - separated at birth? Blanche Terraine

7:43pm Sat 20 Oct 12

moaning minny says...

Asda did the right thing not selling him the ticket i work in a shop selling lottery and scratchcards and i would have done the same thing we also will not sell scratchcards if the parent asks the a child what number scratchcard to buy. If a shop sold an age related product to his son and he was underage he would be the first person to jump and shout i bet!!!
Asda did the right thing not selling him the ticket i work in a shop selling lottery and scratchcards and i would have done the same thing we also will not sell scratchcards if the parent asks the a child what number scratchcard to buy. If a shop sold an age related product to his son and he was underage he would be the first person to jump and shout i bet!!! moaning minny

7:54pm Sat 20 Oct 12

Blanche Terraine says...

If I won the lottery, I would establish and fund a Campaign to Prevent the State from Promoting Gambling and False Hope.
If I won the lottery, I would establish and fund a Campaign to Prevent the State from Promoting Gambling and False Hope. Blanche Terraine

8:43pm Sat 20 Oct 12

notscot says...

Does he take his son into the local betting office, too?
Does he take his son into the local betting office, too? notscot

2:57am Sun 21 Oct 12

Mrs Donnyfly says...

moaning minny wrote:
Asda did the right thing not selling him the ticket i work in a shop selling lottery and scratchcards and i would have done the same thing we also will not sell scratchcards if the parent asks the a child what number scratchcard to buy. If a shop sold an age related product to his son and he was underage he would be the first person to jump and shout i bet!!!
Not encouraging gambling there in your last sentence are you minny?
[quote][p][bold]moaning minny[/bold] wrote: Asda did the right thing not selling him the ticket i work in a shop selling lottery and scratchcards and i would have done the same thing we also will not sell scratchcards if the parent asks the a child what number scratchcard to buy. If a shop sold an age related product to his son and he was underage he would be the first person to jump and shout i bet!!![/p][/quote]Not encouraging gambling there in your last sentence are you minny? Mrs Donnyfly

11:16am Sun 21 Oct 12

Mrs Donnyfly says...

Blanche Terraine wrote:
If I won the lottery, I would establish and fund a Campaign to Prevent the State from Promoting Gambling and False Hope.
I think we have enough nannying tyrants telling consenting adults what they mustn't do for their own good.
[quote][p][bold]Blanche Terraine[/bold] wrote: If I won the lottery, I would establish and fund a Campaign to Prevent the State from Promoting Gambling and False Hope.[/p][/quote]I think we have enough nannying tyrants telling consenting adults what they mustn't do for their own good. Mrs Donnyfly

11:53am Sun 21 Oct 12

Christof99 says...

I hate laws that stop 8 year olds from buying lottery tickets, why can't they, then they can spend their pocket money in the betting shops or heading into a local casino.
Lets campaign to get this happening so we can encourage more 8 year olds to turn to gambling to fund their need of sherbet din dab.
Then we will see more unwashed hobos drinking cheap cider where their life's went wrong and the Wilts Times will do a story about how many homeless need your help cos they started gambling at 8 years old thanks to The Haimes family disbelief his son got turned away for being underage in line with The Law.
I hate laws that stop 8 year olds from buying lottery tickets, why can't they, then they can spend their pocket money in the betting shops or heading into a local casino. Lets campaign to get this happening so we can encourage more 8 year olds to turn to gambling to fund their need of sherbet din dab. Then we will see more unwashed hobos drinking cheap cider where their life's went wrong and the Wilts Times will do a story about how many homeless need your help cos they started gambling at 8 years old thanks to The Haimes family disbelief his son got turned away for being underage in line with The Law. Christof99

11:59am Sun 21 Oct 12

Blanche Terraine says...

Hank Hill wouldn't allow Bobby to gamble.
Hank Hill wouldn't allow Bobby to gamble. Blanche Terraine

2:14pm Sun 21 Oct 12

smokingbeagle says...

Blanche Terraine wrote:
Hank Hill wouldn't allow Bobby to gamble.
He would allow Bobby to gamble on propane.
[quote][p][bold]Blanche Terraine[/bold] wrote: Hank Hill wouldn't allow Bobby to gamble.[/p][/quote]He would allow Bobby to gamble on propane. smokingbeagle

2:14pm Sun 21 Oct 12

Nanny Ogg says...

Has this silly man never heard of Trading Standards? Not only could the assistant in question be fined but also the individual store, the company and any other member of staff who could have prevented the sale (yes, honestly).
The only way you can spot TS is if they leave without argument, but with a smile, after the sale has been refused.
Has this silly man never heard of Trading Standards? Not only could the assistant in question be fined but also the individual store, the company and any other member of staff who could have prevented the sale (yes, honestly). The only way you can spot TS is if they leave without argument, but with a smile, after the sale has been refused. Nanny Ogg

9:12am Mon 22 Oct 12

DaveHegarty says...

I think this article was mis-titled... "8 year old boy refused sale of lottery ticket" would probably be more appropriate.

If this is the worst thing that's honestly going on in this blokes life then I have to say he's doing alright. If this is honestly news worthy then I'm both reassured and disappointed at the same time...

Reassured about Wiltshire being such a lovely place, disappointed that this is genuinely an issue worth reporting on. Maybe our dissatisfied punter could have put his pound to better use donating it to charity instead of wasting several more in a pointless test purchasing exercise?
I think this article was mis-titled... "8 year old boy refused sale of lottery ticket" would probably be more appropriate. If this is the worst thing that's honestly going on in this blokes life then I have to say he's doing alright. If this is honestly news worthy then I'm both reassured and disappointed at the same time... Reassured about Wiltshire being such a lovely place, disappointed that this is genuinely an issue worth reporting on. Maybe our dissatisfied punter could have put his pound to better use donating it to charity instead of wasting several more in a pointless test purchasing exercise? DaveHegarty

2:15pm Mon 22 Oct 12

Nanny Ogg says...

Agreed Mr Hegarty
Agreed Mr Hegarty Nanny Ogg

11:19pm Mon 22 Oct 12

OhThisIsFun says...

Tax on the stupid !
Tax on the stupid ! OhThisIsFun

9:01am Tue 23 Oct 12

notscot says...

OhThisIsFun wrote:
Tax on the stupid !
Got my vote - you gonna stand for the new pcc role?!
[quote][p][bold]OhThisIsFun[/bold] wrote: Tax on the stupid ![/p][/quote]Got my vote - you gonna stand for the new pcc role?! notscot

12:05pm Thu 25 Oct 12

€d says...

Father baffled as store refuses to break the law
Father baffled as store refuses to break the law €d

1:39pm Fri 26 Oct 12

WhatDoIPayMyCouncilTaxFor? says...

obviously can't read as all lottery outlets clearly display a sign saying it is illegal to sell lottery tickets to anyone under 16, bloke needs to get a grip on reality in the greater scheme of things this aint worth the newsprint it takes up or the space in the paper, get a life and worry about things that really matter

Idiot
obviously can't read as all lottery outlets clearly display a sign saying it is illegal to sell lottery tickets to anyone under 16, bloke needs to get a grip on reality in the greater scheme of things this aint worth the newsprint it takes up or the space in the paper, get a life and worry about things that really matter Idiot WhatDoIPayMyCouncilTaxFor?

2:06pm Fri 26 Oct 12

WhatDoIPayMyCouncilTaxFor? says...

Its a sad state of affairs when reporting someone upholding the law is news.
Its a sad state of affairs when reporting someone upholding the law is news. WhatDoIPayMyCouncilTaxFor?

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