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Upset over hunt for Trowbridge disabled toilet keys
A Trowbridge shopper who has emphysema and arthritis is frustrated that she has to find a member of staff to open The Shires’ disabled toilets for her.
Mary Levy, 72, of Field Close, Westbury, doesn’t understand why when she wants to use the facilities at the centre she has to find someone to let her in.
Mrs Levy, who is registered disabled, said: “I have to walk around for quite a while trying to find someone to open the door for me and by the time I find someone I usually feel quite poorly.
“It takes all my strength to walk around and it’s an awkward thing to have to ask and makes me feel quite silly, I don’t want to make a fuss, but I just don’t know why they lock them.”
Management at The Shires Shopping Centre said that they have been part of the Radar National Key Scheme – which sees facilities looked after and provides keys for disabled people to access certain public toilets – for around 10 years.
The key scheme, launched around 30 years ago, provides access to 9,000 disabled toilets across the country.
The Shires manager, Sarah-Louise Moore, said: “The scheme ensures genuine users of the toilets are safe in the knowledge that they have clean and well equipped facilities and that they are not being used by those capable of using the other toilets.”
Miss Moore apologised that Mrs Levy wasn’t aware of the situation with the toilets and said that management, security staff and cleaners all carry keys, so anyone seeking access to the facilities could contact them.
For more information about the Radar National Key Scheme, visit www. radar.org.uk