Frankie & Benny’s officially opens at Trowbridge's £17m St Stephen's Place complex

Manager James Bird with, from left, Stuart Taylor, Zara Windsor, assistant manager Jo James and Luke Taylor at Frankie and Benny's restaurant on the St Stephens Leisure Park. (TP48702) Picture by Trevor Porter

Manager James Bird with, from left, Stuart Taylor, Zara Windsor, assistant manager Jo James and Luke Taylor at Frankie and Benny's restaurant on the St Stephens Leisure Park. (TP48702) Picture by Trevor Porter

First published in Trowbridge
Last updated
by , Senior reporter for Trowbridge

Family restaurant Frankie & Benny’s official opened today, the third restaurant to open at the £17m St Stephen's Place complex in Trowbridge.

The leisure park, which also has an Odeon cinema, Nandos, Prezzo and Premier Inn, opened in October last year.

Frankie & Benny’s, the 1950s New York-inspired chain, has created 40 new jobs at the site, developed by Legal & General, with most of the staff based locally and some from Bath.

St Stephen’s Place Leisure Park recently won up the Town Enhancement Award at the Trowbridge’s annual Civic and Town Enhancement Awards ceremony, which was presented at the mayor’s civic dinner.

General manager James Bird, of Westbury Leigh, said: “It’s amazing to be finally open and to join the other restaurants at St Stephen’s Place. Trowbridge is lucky to have so many new restaurants on its doorstep.

“We offer great value food to people of all ages and we are available for many different occasions, including kids’ parties and birthdays.

"We also intend to sponsor one of the Trowbridge Rugby youth teams to give something back to the community.”

Frankie & Benny’s will soon be joined by new American restaurant Dean’s Diner, which is due to open at the leisure park in July.

Comments (15)

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4:45pm Mon 28 Apr 14

Darned_peasants says...

Great, another poor quality restaurant. Just what we wanted!
Great, another poor quality restaurant. Just what we wanted! Darned_peasants
  • Score: -35

12:57am Wed 30 Apr 14

cmness says...

Darned_peasants wrote:
Great, another poor quality restaurant. Just what we wanted!
Then don't go there.
[quote][p][bold]Darned_peasants[/bold] wrote: Great, another poor quality restaurant. Just what we wanted![/p][/quote]Then don't go there. cmness
  • Score: 29

5:17pm Wed 30 Apr 14

brandx says...

As I have said a number of times; with different competitive offers, the customer is king. When I visited Frankie and Benny's in Bristol with my family, a few years ago, I was reasonably happy with the meal and the overall experience. Will definitely give it a try out in the next few days - as I have done with the its competitors, plus quite a few visits to the Odeon. All in all Trowbridge is coming on very nicely and pulling in people from quite a wide radius.
As I have said a number of times; with different competitive offers, the customer is king. When I visited Frankie and Benny's in Bristol with my family, a few years ago, I was reasonably happy with the meal and the overall experience. Will definitely give it a try out in the next few days - as I have done with the its competitors, plus quite a few visits to the Odeon. All in all Trowbridge is coming on very nicely and pulling in people from quite a wide radius. brandx
  • Score: 22

7:47pm Wed 30 Apr 14

Manutd111 says...

We went yesterday. Food was just OK. Service was appalling - the waiter called my Mother in Law "darling" which is not what I would expect and they were very slow to get the food out and that was with a half full restaurant - they seemed light on the ground.. It did seem to be disorganised, which I assume is because they have just opened, although you would hope that they would have practised in the lead up to opening.

We did Nando's on Day 1 - very good food and service was great.
We did Prezzo's in the first week they opened and again, great food and very good service.

We eat on the complex 2-3 times a week and I'm afraid we wont be going back. Considering the Frankie and Benny's in Cabot Circus is so excellent, this one lets the brand down.
We went yesterday. Food was just OK. Service was appalling - the waiter called my Mother in Law "darling" which is not what I would expect and they were very slow to get the food out and that was with a half full restaurant - they seemed light on the ground.. It did seem to be disorganised, which I assume is because they have just opened, although you would hope that they would have practised in the lead up to opening. We did Nando's on Day 1 - very good food and service was great. We did Prezzo's in the first week they opened and again, great food and very good service. We eat on the complex 2-3 times a week and I'm afraid we wont be going back. Considering the Frankie and Benny's in Cabot Circus is so excellent, this one lets the brand down. Manutd111
  • Score: -10

10:12pm Wed 30 Apr 14

Sazzer says...

Manutd111 wrote:
We went yesterday. Food was just OK. Service was appalling - the waiter called my Mother in Law "darling" which is not what I would expect and they were very slow to get the food out and that was with a half full restaurant - they seemed light on the ground.. It did seem to be disorganised, which I assume is because they have just opened, although you would hope that they would have practised in the lead up to opening.

We did Nando's on Day 1 - very good food and service was great.
We did Prezzo's in the first week they opened and again, great food and very good service.

We eat on the complex 2-3 times a week and I'm afraid we wont be going back. Considering the Frankie and Benny's in Cabot Circus is so excellent, this one lets the brand down.
Jesus give them a chance, it's day three of being open! My family visited this evening and the service was superb. It's nice to have somewhere family friendly with a varied menu. If people don't like it then eat elsewhere!
[quote][p][bold]Manutd111[/bold] wrote: We went yesterday. Food was just OK. Service was appalling - the waiter called my Mother in Law "darling" which is not what I would expect and they were very slow to get the food out and that was with a half full restaurant - they seemed light on the ground.. It did seem to be disorganised, which I assume is because they have just opened, although you would hope that they would have practised in the lead up to opening. We did Nando's on Day 1 - very good food and service was great. We did Prezzo's in the first week they opened and again, great food and very good service. We eat on the complex 2-3 times a week and I'm afraid we wont be going back. Considering the Frankie and Benny's in Cabot Circus is so excellent, this one lets the brand down.[/p][/quote]Jesus give them a chance, it's day three of being open! My family visited this evening and the service was superb. It's nice to have somewhere family friendly with a varied menu. If people don't like it then eat elsewhere! Sazzer
  • Score: 19

11:12pm Thu 1 May 14

cmness says...

People should consider themselves lucky to be able to afford to eat out or get takeaway 2 or 3 times a week. You can feed a family for a week at home on what it costs to go out for one meal
People should consider themselves lucky to be able to afford to eat out or get takeaway 2 or 3 times a week. You can feed a family for a week at home on what it costs to go out for one meal cmness
  • Score: 11

8:17am Fri 2 May 14

old 'arry says...

The whole point with all these pro/contra comments is that no-one is forcing you to go there!
The whole point with all these pro/contra comments is that no-one is forcing you to go there! old 'arry
  • Score: 8

12:49pm Fri 2 May 14

Manutd111 says...

Sazzer wrote:
Manutd111 wrote:
We went yesterday. Food was just OK. Service was appalling - the waiter called my Mother in Law "darling" which is not what I would expect and they were very slow to get the food out and that was with a half full restaurant - they seemed light on the ground.. It did seem to be disorganised, which I assume is because they have just opened, although you would hope that they would have practised in the lead up to opening.

We did Nando's on Day 1 - very good food and service was great.
We did Prezzo's in the first week they opened and again, great food and very good service.

We eat on the complex 2-3 times a week and I'm afraid we wont be going back. Considering the Frankie and Benny's in Cabot Circus is so excellent, this one lets the brand down.
Jesus give them a chance, it's day three of being open! My family visited this evening and the service was superb. It's nice to have somewhere family friendly with a varied menu. If people don't like it then eat elsewhere!
That's exactly what we intend to do, eat elsewhere!
[quote][p][bold]Sazzer[/bold] wrote: [quote][p][bold]Manutd111[/bold] wrote: We went yesterday. Food was just OK. Service was appalling - the waiter called my Mother in Law "darling" which is not what I would expect and they were very slow to get the food out and that was with a half full restaurant - they seemed light on the ground.. It did seem to be disorganised, which I assume is because they have just opened, although you would hope that they would have practised in the lead up to opening. We did Nando's on Day 1 - very good food and service was great. We did Prezzo's in the first week they opened and again, great food and very good service. We eat on the complex 2-3 times a week and I'm afraid we wont be going back. Considering the Frankie and Benny's in Cabot Circus is so excellent, this one lets the brand down.[/p][/quote]Jesus give them a chance, it's day three of being open! My family visited this evening and the service was superb. It's nice to have somewhere family friendly with a varied menu. If people don't like it then eat elsewhere![/p][/quote]That's exactly what we intend to do, eat elsewhere! Manutd111
  • Score: -10

12:51pm Fri 2 May 14

Manutd111 says...

old 'arry wrote:
The whole point with all these pro/contra comments is that no-one is forcing you to go there!
You are right - no one forced us, we tried it as the one in Bristol is so good. It didn't work out for us - calling a little old lady "darling" it not ok.
[quote][p][bold]old 'arry[/bold] wrote: The whole point with all these pro/contra comments is that no-one is forcing you to go there![/p][/quote]You are right - no one forced us, we tried it as the one in Bristol is so good. It didn't work out for us - calling a little old lady "darling" it not ok. Manutd111
  • Score: -2

6:24am Sat 3 May 14

A Duck says...

I'm not sure I want to eat in an establishment where I'd be served by an undertaker holding a baloon.
I'm not sure I want to eat in an establishment where I'd be served by an undertaker holding a baloon. A Duck
  • Score: -2

9:16pm Sat 3 May 14

Sazzer says...

Manutd111 wrote:
Sazzer wrote:
Manutd111 wrote:
We went yesterday. Food was just OK. Service was appalling - the waiter called my Mother in Law "darling" which is not what I would expect and they were very slow to get the food out and that was with a half full restaurant - they seemed light on the ground.. It did seem to be disorganised, which I assume is because they have just opened, although you would hope that they would have practised in the lead up to opening.

We did Nando's on Day 1 - very good food and service was great.
We did Prezzo's in the first week they opened and again, great food and very good service.

We eat on the complex 2-3 times a week and I'm afraid we wont be going back. Considering the Frankie and Benny's in Cabot Circus is so excellent, this one lets the brand down.
Jesus give them a chance, it's day three of being open! My family visited this evening and the service was superb. It's nice to have somewhere family friendly with a varied menu. If people don't like it then eat elsewhere!
That's exactly what we intend to do, eat elsewhere!
Well thank goodness for that! With your negativity in the room you'll put people off their food! Enjoy your future meals at whatever michelin star restaurant you choose to eat in. I'm perfectly happy to support the businesses in my town and if the service is slow and not quite up to scratch then I will just enjoy the extra quality time with my family whilst waiting for my food.....
[quote][p][bold]Manutd111[/bold] wrote: [quote][p][bold]Sazzer[/bold] wrote: [quote][p][bold]Manutd111[/bold] wrote: We went yesterday. Food was just OK. Service was appalling - the waiter called my Mother in Law "darling" which is not what I would expect and they were very slow to get the food out and that was with a half full restaurant - they seemed light on the ground.. It did seem to be disorganised, which I assume is because they have just opened, although you would hope that they would have practised in the lead up to opening. We did Nando's on Day 1 - very good food and service was great. We did Prezzo's in the first week they opened and again, great food and very good service. We eat on the complex 2-3 times a week and I'm afraid we wont be going back. Considering the Frankie and Benny's in Cabot Circus is so excellent, this one lets the brand down.[/p][/quote]Jesus give them a chance, it's day three of being open! My family visited this evening and the service was superb. It's nice to have somewhere family friendly with a varied menu. If people don't like it then eat elsewhere![/p][/quote]That's exactly what we intend to do, eat elsewhere![/p][/quote]Well thank goodness for that! With your negativity in the room you'll put people off their food! Enjoy your future meals at whatever michelin star restaurant you choose to eat in. I'm perfectly happy to support the businesses in my town and if the service is slow and not quite up to scratch then I will just enjoy the extra quality time with my family whilst waiting for my food..... Sazzer
  • Score: 8

2:46pm Sun 4 May 14

Manutd111 says...

I'm not entirely sure why I am be slated here. It's not my fault that in my job, I have to entertain clients, and that is generally over dinner/supper. I also like to eat out with my family (to find new place to take the clients) and I am glad it was my family with me, not a client when I visited F&B's. As we're talking specifically abut food outlets on the complex, Prezzo & Nando's were much better prepared on day 1 than F&B's were. When I am spending £20-25 a head, I expect good food, nice atmosphere and most of all EXCELLENT service.

Regarding Michelin star restaurants, I have eaten at those as well and the difference is amazing. For those that haven't eaten at them, save your wages for several weeks and go and see how to eat properly. If you ever get the chance, have lunch at the Ivy, Dinner at the Fat Duck, and my best recommendation - afternoon Tea at the Ritz, or the Dorchester (3*) in London. Now those are experiences, and again, I've visited those with clients in the South Eat, but in the South West, I decided to support local restaurants. I take clients to the Thai Orchid in Westbury (non Michelin), and Prezzo's in Trowbridge. For my special clients, I take them to the Bath Priory or to Manor House in Castle Combe (both Michelin 1*). It depends on the cient and what they feel comfortable - most want the best, so I take them to the best.

I apologise for expecting the best, maybe it was too much for Trowbridge.
I'm not entirely sure why I am be slated here. It's not my fault that in my job, I have to entertain clients, and that is generally over dinner/supper. I also like to eat out with my family (to find new place to take the clients) and I am glad it was my family with me, not a client when I visited F&B's. As we're talking specifically abut food outlets on the complex, Prezzo & Nando's were much better prepared on day 1 than F&B's were. When I am spending £20-25 a head, I expect good food, nice atmosphere and most of all EXCELLENT service. Regarding Michelin star restaurants, I have eaten at those as well and the difference is amazing. For those that haven't eaten at them, save your wages for several weeks and go and see how to eat properly. If you ever get the chance, have lunch at the Ivy, Dinner at the Fat Duck, and my best recommendation - afternoon Tea at the Ritz, or the Dorchester (3*) in London. Now those are experiences, and again, I've visited those with clients in the South Eat, but in the South West, I decided to support local restaurants. I take clients to the Thai Orchid in Westbury (non Michelin), and Prezzo's in Trowbridge. For my special clients, I take them to the Bath Priory or to Manor House in Castle Combe (both Michelin 1*). It depends on the cient and what they feel comfortable - most want the best, so I take them to the best. I apologise for expecting the best, maybe it was too much for Trowbridge. Manutd111
  • Score: -8

5:02pm Sun 4 May 14

Sazzer says...

With all due respect it's the negativity towards somewhere that had only just opened which probably got people's backs up, you said yourself that the Bristol one was excellent, yet after one not so great experience in trowbridge you've dismissed it. I had a not so great takeaway last night, but it won't stop me going back there again.

At the end of the day F&BS is in my eyes a budget family restaurant, it's not gourmet. It's great for taking your kids to. We are hardly supporting new businesses and Trowbridge in general if we are going to rubbish them at the first opportunity.......
With all due respect it's the negativity towards somewhere that had only just opened which probably got people's backs up, you said yourself that the Bristol one was excellent, yet after one not so great experience in trowbridge you've dismissed it. I had a not so great takeaway last night, but it won't stop me going back there again. At the end of the day F&BS is in my eyes a budget family restaurant, it's not gourmet. It's great for taking your kids to. We are hardly supporting new businesses and Trowbridge in general if we are going to rubbish them at the first opportunity....... Sazzer
  • Score: 8

8:35pm Sun 4 May 14

moaningminnie76 says...

Remember guys such franchised chain style restaurants such as these are as only as good as the staff & management that work there!
Remember guys such franchised chain style restaurants such as these are as only as good as the staff & management that work there! moaningminnie76
  • Score: 1

7:49am Mon 5 May 14

politepanda says...

Manutd111 wrote:
I'm not entirely sure why I am be slated here. It's not my fault that in my job, I have to entertain clients, and that is generally over dinner/supper. I also like to eat out with my family (to find new place to take the clients) and I am glad it was my family with me, not a client when I visited F&B's. As we're talking specifically abut food outlets on the complex, Prezzo & Nando's were much better prepared on day 1 than F&B's were. When I am spending £20-25 a head, I expect good food, nice atmosphere and most of all EXCELLENT service.

Regarding Michelin star restaurants, I have eaten at those as well and the difference is amazing. For those that haven't eaten at them, save your wages for several weeks and go and see how to eat properly. If you ever get the chance, have lunch at the Ivy, Dinner at the Fat Duck, and my best recommendation - afternoon Tea at the Ritz, or the Dorchester (3*) in London. Now those are experiences, and again, I've visited those with clients in the South Eat, but in the South West, I decided to support local restaurants. I take clients to the Thai Orchid in Westbury (non Michelin), and Prezzo's in Trowbridge. For my special clients, I take them to the Bath Priory or to Manor House in Castle Combe (both Michelin 1*). It depends on the cient and what they feel comfortable - most want the best, so I take them to the best.

I apologise for expecting the best, maybe it was too much for Trowbridge.
More fantasy than Fantasia.
[quote][p][bold]Manutd111[/bold] wrote: I'm not entirely sure why I am be slated here. It's not my fault that in my job, I have to entertain clients, and that is generally over dinner/supper. I also like to eat out with my family (to find new place to take the clients) and I am glad it was my family with me, not a client when I visited F&B's. As we're talking specifically abut food outlets on the complex, Prezzo & Nando's were much better prepared on day 1 than F&B's were. When I am spending £20-25 a head, I expect good food, nice atmosphere and most of all EXCELLENT service. Regarding Michelin star restaurants, I have eaten at those as well and the difference is amazing. For those that haven't eaten at them, save your wages for several weeks and go and see how to eat properly. If you ever get the chance, have lunch at the Ivy, Dinner at the Fat Duck, and my best recommendation - afternoon Tea at the Ritz, or the Dorchester (3*) in London. Now those are experiences, and again, I've visited those with clients in the South Eat, but in the South West, I decided to support local restaurants. I take clients to the Thai Orchid in Westbury (non Michelin), and Prezzo's in Trowbridge. For my special clients, I take them to the Bath Priory or to Manor House in Castle Combe (both Michelin 1*). It depends on the cient and what they feel comfortable - most want the best, so I take them to the best. I apologise for expecting the best, maybe it was too much for Trowbridge.[/p][/quote]More fantasy than Fantasia. politepanda
  • Score: 4

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