Center Parcs named top travel company in customer satisfaction index

Long-serving staff at Centre Parcs Longleat Forest with general manager Andy De’Ath

Long-serving staff at Centre Parcs Longleat Forest with general manager Andy De’Ath

First published in Warminster
Last updated

Center Parcs has been named as the top travel company in the Institute of Customer Service’s annual UK Customer Satisfaction Index (UKCSI).

Just five travel firms have made it on the 50-strong list, with Center Parcs being the first travel company to feature, appearing in 13th place with a score of 83.3.

The UKCSI is the national measure of customer satisfaction and is devised from a biannual online survey. The index used information supplied by 10,000 customers and 40,000 individual customer experiences.

Paul Kent, operations and development director at Center Parcs, says: “We are delighted to have been featured as the number one travel company for customer service in the UK.

"We pride ourselves on our excellent service to guests and it is part of the overall high quality experience we offer.

"Our success over the past 27 years has been down to our commitment to delivering the best family short breaks in the UK.”

Long-serving staff at Centre Parcs Longleat Forest recalled the opening of the village 20 years ago earlier this month.

It was the third Center Parcs village built in the UK and opened on July 14 1994.

Comments (2)

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7:35pm Mon 21 Jul 14

Nomoreschooll says...

I would be interested to see a satisfaction survey from staff that work there on how they are treated?
I would be interested to see a satisfaction survey from staff that work there on how they are treated? Nomoreschooll
  • Score: 3

6:42pm Fri 25 Jul 14

devilstail says...

I take it from the satisfaction survey, that one of the questions was were you happy that your expensive bicycle was stolen, despite being locked up.
Seems to be a common theme on a lot of cycling forums!
I take it from the satisfaction survey, that one of the questions was were you happy that your expensive bicycle was stolen, despite being locked up. Seems to be a common theme on a lot of cycling forums! devilstail
  • Score: 1

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