Have say on quality of care at Bath's Royal United Hospital

Prof Sir Mike Richards

Prof Sir Mike Richards

First published in Latest News by , Devizes area senior reporter

The chief inspector of hospitals in England, Professor Sir Mike Richards, is inviting members of the public to tell his inspection panel what they think of the services provided by the Royal United Hospital (RUH) in Bath.

The hospital received a damning report by the independent Care Quality Commission following an inspection in June.

The CQC found on some of the older people’s wards that staff did not know how much fluid vulnerable patients had consumed, a patient was left in a soiled bed for ten minutes and staff had four different systems for recording patient information.

As a consequence the CQC said the hospital needed to take action to meet standards in respecting and involving patients, care and welfare of patients and safeguarding patients from abuse.

The CQC will be returning to the hospital on December 5 as part of a new wave of rigorous inspections. This will involve a significantly larger inspection team comprising clinical and other experts and trained members of the public.

As part of that the CQC wants to hear from patients and the public about their experiences at the hospital and what improvements they would like to see made and is holding listening events.

These are on Thursday December 5 at 6.30pm - one at Bath Racecourse and the other at County Hall, Trowbridge.

Sir Mike said: "The new inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.

"We know there is too much variation in quality – these new in-depth inspections will allow us to get a much more detailed picture of care in hospitals than ever before.

"Of course we will be talking to doctors and nurses, hospital managers and patients in the hospital. But it is vital that we also hear the views of the people who have had care at the Royal United Hospital, or anyone who wants to share information with us. This will help us plan our inspection, and so help us focus on the things that really matter to people who depend on this service.”

People who wish to attend the listening event are asked to fill in an online form at www.cqclisteningevents.org.uk or call 03000 61 61 61. This will help with planning for the event, but people are free to turn up on the evening even if they haven’t registered.

Anyone who is unable to attend the listening event but wishes to give their views to the inspection team can do this by email to enquiries@cqc.org.uk Sir Mike has identified 18 NHS trusts representing the variation of care in hospitals in England. These will be the first hospitals to test the new inspection regime. Six trusts are a priority for inspection because they have high risk scores. There are a further six that the CQC’s model has identified indicates as low risk. Six others fall between these extremes, including the RUH.

Comments (5)

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8:51am Sat 23 Nov 13

C hemming says...

My experiences of the RUH for both myself and my children has been
absolutely fantastic. I have never been able to fault this hospital
for both non and emergency situations. Within 4 hours of a doctors
appointment at Hathaway doctors surgery in chippenham I was in
Theatre at the RUH having an emergency umbilical hernia repair.
I was treated efficiently and had the best pre and after care I could
dream of. I've had various other routine visits and minor operation
and can't fault it. RUH were also fantastic with my daughters broken
arm and wrist (different times!) and my sons hepatitis A and my
youngest child's pneumonia. So we've covered various
Departments and have always received a high level of care.
My experiences of the RUH for both myself and my children has been absolutely fantastic. I have never been able to fault this hospital for both non and emergency situations. Within 4 hours of a doctors appointment at Hathaway doctors surgery in chippenham I was in Theatre at the RUH having an emergency umbilical hernia repair. I was treated efficiently and had the best pre and after care I could dream of. I've had various other routine visits and minor operation and can't fault it. RUH were also fantastic with my daughters broken arm and wrist (different times!) and my sons hepatitis A and my youngest child's pneumonia. So we've covered various Departments and have always received a high level of care. C hemming
  • Score: -1

6:14pm Sat 23 Nov 13

Miss_TrowVegas says...

RUH is POOR!!!!

I have been to all the departments on the RUH and I when I needed an op I was waiting 8hrs! and nearly was sent home. I refused to go due to my situation. I also think when you have an appointment they should be on time........ NOT late back from dinner or late in, in the mornings with no proper excuse! Its POOR! They expect us to be on time for appointments YET they cant be on time, IF they was over running on appointments fair enough as every1 is different and needs different amounts of times with the doctor/Consultants.

When I had my op there was older people there awaiting and they was being sent home or told they hate to wait longer and longer. would they not like to eat for 16+hrs, or no drink bet they wouldnt want that. for them and me it was hard as when you get told 7.30-10.30 is you op times ( so you go down between them times) you cant eat or drink after 11.30pm! So when u get to 2pm then 3pm and you still havent been down thats POOR!

when I used to go for treatment they never was ontime half the time they said I wasnt there for treatment WHEN my time table said I WAS! so yet another POOR experience! maybe Its me but in all the departments I have been to in the last 2yrs have been poor towards me and the older people!
RUH is POOR!!!! I have been to all the departments on the RUH and I when I needed an op I was waiting 8hrs! and nearly was sent home. I refused to go due to my situation. I also think when you have an appointment they should be on time........ NOT late back from dinner or late in, in the mornings with no proper excuse! Its POOR! They expect us to be on time for appointments YET they cant be on time, IF they was over running on appointments fair enough as every1 is different and needs different amounts of times with the doctor/Consultants. When I had my op there was older people there awaiting and they was being sent home or told they hate to wait longer and longer. would they not like to eat for 16+hrs, or no drink bet they wouldnt want that. for them and me it was hard as when you get told 7.30-10.30 is you op times ( so you go down between them times) you cant eat or drink after 11.30pm! So when u get to 2pm then 3pm and you still havent been down thats POOR! when I used to go for treatment they never was ontime half the time they said I wasnt there for treatment WHEN my time table said I WAS! so yet another POOR experience! maybe Its me but in all the departments I have been to in the last 2yrs have been poor towards me and the older people! Miss_TrowVegas
  • Score: 1

11:47am Sun 24 Nov 13

carer 123 says...

For me its the lack of care an dignity that annoys me. Elderly relatives sat on commodes during visiting hours, wwhen bell was rang for help they took an absolute age to turn up and proceeded to clean up relative in full view of viditors n patients...i arrived to see this and had to shut the curtains myself. Its not right..... also leaving food on table and taking it away not touched because the payient idnt able to eat it on her own. Relative came out with sores on legs that wasnt there before hand due to legs not being looked after at all during the 3 months patient was there. Care was poor, very poor. Complaints fell on deaf ears. Patients head was banged on headboard 3 timeswhilst i was there...not even an apology to paitient..... if they do that when im there imagine what they do when i wasnt?
For me its the lack of care an dignity that annoys me. Elderly relatives sat on commodes during visiting hours, wwhen bell was rang for help they took an absolute age to turn up and proceeded to clean up relative in full view of viditors n patients...i arrived to see this and had to shut the curtains myself. Its not right..... also leaving food on table and taking it away not touched because the payient idnt able to eat it on her own. Relative came out with sores on legs that wasnt there before hand due to legs not being looked after at all during the 3 months patient was there. Care was poor, very poor. Complaints fell on deaf ears. Patients head was banged on headboard 3 timeswhilst i was there...not even an apology to paitient..... if they do that when im there imagine what they do when i wasnt? carer 123
  • Score: 7

5:27pm Mon 25 Nov 13

rrosco says...

I guess it depends who you get. I was admitted to RUH a couple of weeks ago (kidney stone), first time ever in a hospital and the treatment that I got from the nurses, orderlies and other staff I could not fault. I did notice however that the ward was quite understaffed for the night shift: luckily nothing happened, but it could have been quite difficult.
I guess it depends who you get. I was admitted to RUH a couple of weeks ago (kidney stone), first time ever in a hospital and the treatment that I got from the nurses, orderlies and other staff I could not fault. I did notice however that the ward was quite understaffed for the night shift: luckily nothing happened, but it could have been quite difficult. rrosco
  • Score: 2

3:32pm Wed 27 Nov 13

sscxp28 says...

My mum has worked at the NHS for a long time (40 years) as a nurse and the level of abuse towards the nurses is disgusting. Being kicked and punched, spat at as well as complaints and abuse from disgruntled relatives. should i ever see someone disrespect my mother in such a way they'd need a darn good hospital. The nurses work additional hours on every shift and do not claim them back in any way.
My wife is also a nurse at FGW and i struggle to believe that they can be treated so badly by the public, patients and management. They're overworked, understaffed and underpaid.
My mum has worked at the NHS for a long time (40 years) as a nurse and the level of abuse towards the nurses is disgusting. Being kicked and punched, spat at as well as complaints and abuse from disgruntled relatives. should i ever see someone disrespect my mother in such a way they'd need a darn good hospital. The nurses work additional hours on every shift and do not claim them back in any way. My wife is also a nurse at FGW and i struggle to believe that they can be treated so badly by the public, patients and management. They're overworked, understaffed and underpaid. sscxp28
  • Score: 2

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