When CLARENCE was set up some years ago, it operated a good service, but now it seems to me, it is used as a smoke screen for departments to ignore the public requests for work to be carried out.

In July, I asked Clarence if a sign could be turned to face the correct way at Abbey Homes’ new development off the Devizes Road, Hilperton, as it is impossible to read by anyone approaching the area.

Each time I telephoned customer services, the advisors were polite and could understand the problem. They duly contacted Highways and I was told someone from that department would contact me. At no time have I received an email or telephone call and the work remains outstanding.

Abbey Homes ignores my request and Wiltshire Council does not put pressure on it to rectify the sign and finish the work on the communal site – look at the fencing which was erected the moment the houses were sold in December.

When CLARENCE was set up the public were able to speak to the appropriate departments and the system worked well.

What is the use of a service which gives no reply and does not act on the situation?

Have other people found the same thing has happened to them?

Anne Jarrett, Lower Stoke, Limpley Stoke, Bath.