ON August 22 my wife and I visited the Dorothy House furniture store on the parade in Trowbridge. As my wife has to use a mobility scooter she was unable to get into the store.

There is a sign outside that says to ring the bell for assistance – the bell was not working. I went into the shop to ask the assistant if there was a ramp that could be put down to assist my wife to enter the store and was told that there wasn't and that they were waiting for planning permission from the council to be able to have a permanent ramp made.

Why can't they in the meantime use a portable ramp to assist disabled people to enter the store or is this another stupid health and safety issue? Other stores in the town use this facility. There are also steps inside the store to get from one level of the showroom to the other but there isn't a ramp to be able to negotiate these either.

As Dorothy House is a charity shop supporting the hospice that helps ill people it is a pity that they cannot assist people who are trying to support their cause. I am sure that we are not the only ones to have had difficulty trying to enter this store.

I thought that it was the law to have access to all so that people would not feel discriminated against as my wife felt on this occasion.

I recently attended a charity golf day at Cumberwell golf course in support of this charity but will think very carefully before I do this again.

Mr RA Naish, Chalfont Close, Trowbridge