I RECENTLY had an operation at Royal United Hospital in Bath. Time was taken beforehand to explain what would happen pre-operation. The day of the operation went very smoothly. The specialists and all the staff were very efficient and gave me confidence.
Unfortunately, there was a slight delay and I stayed overnight in Philip Yeoman Ward. I had been warned this might happen. 
The nursing staff were exceptional and I returned home the next day.
A big thank you NHS.
Ann Hill