PLEASE could someone explain why when privacy and confidentiality are insisted on in this day and age, that anyone can walk off the street, have a cup of coffee in the Trowbridge Wiltshire Council office’s atrium and overhear conversations of people that are being interviewed by council staff and other organisations on the surrounding coffee tables?
I was supporting my son during one of these interviews and later found out that our private discussion had been listened to, albeit unintentionally. I have also been there when people have been reduced to tears, stormed out in anger or just talking loudly because of the constant background noise, thus hearing everything.
Trowbridge is a small community, people are recognised and gossip spreads. Private rooms must be made available for the dignity of those with emotional and/or financial difficulties... and the coffee space returned to what it should have been designed for.
Sharon Goulty