I READ with great interest your comment about the recent CQC report about AWP. “A fish rots from the head down” is probably a good way to describe the organisation. This is a sad state of affairs for the service users and families who are involved with them. 
If you are plunged into a mental health crisis trying to access support it is extremely difficult, and seemingly impossible. I had five years of battling to get help and support in a very challenging situation. 
It does take a crisis to happen before something is actually done, and the message doesn’t get through that people need support before a crisis actually happens. As in ‘prevention is better than cure’ type of scenario. 
If you haven’t got the energy to keep battling with this organisation for support, you will get nowhere. Most people have no idea how to help someone suffering a mental health crisis and look to professionals to help them in what can be a very worrying time, with loved ones putting themselves in life-threatening situations at times. 
The frontline staff have far too many patients, they have a very difficult job to do, and mostly, they do it well. 
AWP’s motto is ‘You Matter, We Care’. It would be nice if this was the case. 
I know of countless people who have been left feeling abandoned, as I was, with no support and creating major anxiety and it doesn’t matter how old you are either. Mental health problems affect the younger generation as well as the older generation. They need to up their game if they are to support and help the people who desperately need it. I could write my own motto for AWP but perhaps that is best left to the imagination.
Mrs G A Williams
Trowbridge