FIVE GP surgeries in Wiltshire have been rated the best medical centres in the county by patients.

An impressive five practices received 100 per cent satisfaction scores for ‘overall experience’ in the 2019 NHS patient survey.

The survey asked residents for their views on their doctors' surgeries across a range of different areas.

Of the patients who responded to the survey, everyone - 100 per cent - registered at Ramsbury Surgery, Tisbury Surgery, Jubilee Field Surgery, Tolsey Surgery and Hindon Surgery said their overall experience was good or very good.

Jubilee Field in Chippenham, one of the surgeries with a 100 per cent positive feedback

In joint second place is Burbage Surgery and The Orchard Partnership near Amesbury, which all scored a satisfaction rating of 98 per cent.

Mere Surgery and Silton Surgery came next in joint third, with 97 per cent of patients saying they were happy.

What about the worst?

At the other end of the scale, Three Chequers Medical Practice in Salisbury finished bottom of the pile.

Only 68 per cent of participating patients said their overall experience of the surgery was good.

And hovering just above was Bradford On Avon & Melksham Health Partnership, where 70 per cent of patients were happy.

TO SEE THE FULL LIST, SCROLL DOWN

How do our surgeries compare?

In fact, 11 of the 48 surgeries under the remit of Wiltshire CCG scored below the national average satisfaction score of 83 per cent.

They are:

MILLSTREAM MEDICAL CENTRE 82%

BEVERSBROOK MEDICAL CENTRE            81%

KENNET AND AVON MEDICAL PARTNERSHIP       80%

AVENUE SURGERY          79%

HATHAWAY SURGERY    76%

TROWBRIDGE HEALTH CENTRE  76%

WESTBURY GROUP PRACTICE     75%

GIFFORDS PRIMARY CARE CTR   75%

TINKERS LANE SURGERY              74%

BRADFORD-ON-AVON AND MELKSHAM HEALTH              70%

THREE CHEQUERS MEDICAL PRACTICE   68%

Wiltshire Times:

Where is it best and worse to make an appointment?

For many people, it’s booking an appointment that’s the most important thing about a surgery.

The 2019 survey asks patients how easy it is to make appointments at their surgery.

Bradford On Avon & Melksham Health Partnership was the joint worst here.

Less than half – just 41 per cent - of patients reported they had a good overall experience of making an appointment.

A third of patients surveyed – 33 per cent – said the experience of making an appointment was ‘fairly poor’ or ‘very poor’

Next was Tinkers Lane Surgery, where 51 per cent of patients were happy with making an appointment.

The best surgeries for appointment making were Burbage Surgery with a perfect score of 100 per cent, followed by Ramsbury Surgery with 99 per cent.

Ramsbury Surgery

What does the CCG have to say?

Overall, the average satisfaction score for Wiltshire is 86 per cent - a little better than the national average of 83 per cent.

But, our surgeries have dropped in overall satisfaction rate by two per cent since last year.

Dr Richard Sandford-Hill, Chair of Wiltshire CCG said: “We’re pleased with these results.  GPs and their teams continue to work really hard to deliver a high standard of care to patients, and the results show that Wiltshire people continue to receive an excellent service from their family doctors. 

“The last two years have been particularly challenging for GP practices and over the last year we have seen Wiltshire practices merge or, sadly, close due to capacity and GP recruitment issues. 

“We know that we’re not out of the woods yet and there is much more work to do to ensure that all practices provide the level of service and satisfaction our patients deserve.”

Wiltshire Times:

Full list –

Surgery name and percentage of patients who said they were happy or very happy with their overall experience

Surgery name          % recommended

RAMSBURY SURGERY    100%

TISBURY SURGERY        100%

JUBILEE FIELD SURGERY         100%

TOLSEY SURGERY          100%

HINDON SURGERY          100%

BURBAGE SURGERY       98%

THE ORCHARD PARTNERSHIP 98%

MERE SURGERY   97%

SILTON SURGERY 97%

CRICKLADE SURGERY    96%

MARKET LAVINGTON SURGERY         96%

OLD SCHOOL HOUSE SURGERY        96%

LANSDOWNE SURGERY 95%

SOUTHBROOM SURGERY         95%

MALMESBURY MEDICAL PARTNERSHIP       95%

LODGE SURGERY 94%

SIXPENNY HANDLEY SURGERY          94%

SPA MEDICAL CENTRE   94%

LOVEMEAD GROUP PRACTICE 94%

AVON VALLEY PRACTICE          93%

PURTON SURGERY         93%

HARCOURT MEDICAL CENTRE 93%

ST MELOR HOUSE SURGERY   92%

BOX SURGERY      92%

NEW COURT SURGERY  92%

DOWNTON SURGERY     92%

COURTYARD SURGERY  92%

NORTHLANDS SURGERY          91%

ROWDEN SURGERY        91%

SALISBURY MEDICAL PRACTICE        91%

PATFORD HOUSE SURGERY PARTNERSHIP          91%

CASTLE PRACTICE          90%

WHITEPARISH SURGERY          89%

BARCROFT MEDICAL CENTRE 87%

ST. JAMES SURGERY     86%

CROSS PLAIN HEALTH CENTRE         84%

PORCH SURGERY 84%

MILLSTREAM MEDICAL CENTRE         82%

BEVERSBROOK MEDICAL CENTRE    81%

KENNET AND AVON MEDICAL PARTNERSHIP        80%

AVENUE SURGERY         79%

HATHAWAY SURGERY    76%

TROWBRIDGE HEALTH CENTRE         76%

WESTBURY GROUP PRACTICE 75%

GIFFORDS PRIMARY CARE CTR         75%

TINKERS LANE SURGERY         74%

BRADFORD-ON-AVON AND MELKSHAM HEALTH   70%

THREE CHEQUERS MEDICAL PRACTICE      68%

 

Wiltshire Times: