Santander in Trowbridge is set to reduce its branch opening hours from the end of this month.
The bank, which is based at 35 Fore Street, has said it is due to reduce the branch’s opening hours, and will no longer be open six days a week.
The branch is currently open between 9.30am and 3pm Monday to Friday, and between 9.30am and 12.30pm on Saturdays, according to Santander's website.
From June 30, the bank is set to slash its opening hours. Following the change, the branch will be closed on Tuesday, and Thursdays, as well as weekends.
On Monday, Wednesday, and Friday, the bank will be open from 9.30am to 3pm.
In a document detailing the reduction of the opening hours, Santander states that lack of use and availability of alternative means of accessing services were behind the reduction.
The document states: “We last did a major review of our branches in 2021. Since then, our customers are choosing to use mobile, online and telephone banking more, and branches less.”
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According to the document, 140 of the branch’s personal customers have transacted three times or more and only use the Trowbridge branch.
Three business customers have transacted three times or more and only use the branch.
The document continues: “We last did a major review of our branches in 2021. Since then, our customers are choosing to use Mobile, Online and Telephone Banking more, and branches less.
“We’ve now done a more recent review of our branches, looking at where they’re located, how they’re used and the other local banking options available.
“As a result of our review findings, we’ve decided to reduce the opening hours of our Trowbridge branch.”
The bank also said it took a number of other statistical factors into consideration: “90% of our branch customers already use a variety of ways to do their banking; 72% of our branch customers use our online, mobile or telephone banking services; 21% of our branch customers also use another Santander branch”
News of the reduction comes as a further blow to Trowbridge’s high street banking availability.
On June 10, this paper reported that Trowbridge’s NatWest branch was due to close it doors completely on October 16, 2025.
In a document detailing plans for the closure, the bank informed customers its services could be accessed online.
The document includes details of the nearest NatWest branches are in Bath, Kingswood in Bristol, and Wells.
In addition, NatWest customers will be able to use banking hubs operated by Cash Access UK, including the Westbury branch.
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