Residents will now need to book a slot before visiting six Wiltshire household recycling centres as a new pilot system gets underway.
Wiltshire Council's booking system launched today (September 8), with appointments available for visits from Monday, September 14.
The pilot has been introduced following increasing demand at the county's household recycling centres (HRCs), which has led to queues and operational challenges at some sites.
The appointment-only system applies to centres in Devizes, Lower Compton near Calne, Melksham, Purton, Salisbury and Stanton St Quintin near Chippenham.
Residents can book a 30-minute appointment up to one week in advance, with some same-day slots available.
The council said the system is intended to reduce waiting times, improve customer experience and minimise disruption for nearby communities and businesses.
Site capacity and slot lengths will be reviewed to ensure the service can meet demand.
Cabinet member for environment, climate and waste Cllr Paul Sample JP said the pilot would help the council understand how the system can support residents and improve operations.
He added: “We know many people value the service provided by our HRCs, and this trial gives us the opportunity to test a different way of managing demand while maintaining a positive experience for residents.
"I'd like to thank residents for their patience and cooperation as the pilot gets underway.
"We'll be monitoring the data closely, listening to feedback and using what we learn to inform any future decisions about the service."
Opening hours, vehicle permit requirements and the types of waste accepted at HRCs will not change.
Residents are encouraged to book online, while those unable to use the service can contact Wiltshire Council's customer services team for help.
Feedback will be collected from residents and operational data monitored before cabinet decides whether the system should be expanded, amended or discontinued.
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