RAIL users in Wiltshire met with bosses from First Great Western yesterday to call for an improved service in the county.

Andrew Haines, chief operating officer, met with local MP Dr Andrew Murrison and representatives of West Wiltshire Rail Users in Trowbridge to talk over all the problems associated with the FGW franchise.

Complaints include overcrowding, cancellations and fare hikes.

Mr Haines explained that in his short time in office he had drastically altered his management team to meet the considerable challenges of the future.

He called on local rail users, action groups and politicians to work with FGW to lobby for a better deal for rail in the South West.

But hopes for improved services on the Swindon-Salisbury line, which takes in a number of stations in west Wiltshire including Melksham and Westbury, were played down.

Mr Haines said there were higher priorities facing FGW.

Mr Murrison said he was due to see the Trains Minister next week and would be seeking to resolve problems of rail travel in the South West.