A SELF-EMPLOYED genealogist who says her work is being hampered by slow internet speeds at Westbury Library is calling on Wiltshire Council to do something about it.

Rachel Stroud visits the library daily to use Ancestry, a programme installed on the computers that people can use free of charge instead of having to pay for a subscription at home, to research family history for people.

But the 48-year-old, of Alfred Street, Westbury, claims the internet speed is so slow to the extent she is unable to access the programme and also cannot reach other sites including eBay.

She said: “It’s a big problem but Wiltshire Council don’t seem to care, they keep saying they will fix it but they never do.

“The staff computers are also really slow which means members of staff can’t do they work they’re supposed to because they’re busy trying to sort out technical problems.

“The internet speed on the computers at Warminster Library is absolutely fine so I don’t know why Westbury is so bad.

“It's not just me, there are people in there trying to fill out their CVs and apply for jobs but they can’t. Something needs to get done as we are fed up with the problem - it's a disgrace.

A Wiltshire Council spokesman said: “We would like to apologise to those visitors who have experienced some technical issues at Westbury. We are aware of this issue and we can confirm that connection improvements will be made later this month to solve the issues that some customers have experienced.

“We would encourage all library users to make us aware of any problems they are experiencing. All our libraries staff will be able to help.”