THE latest inspection at The Wingfield care home in Trowbridge has found the home 'requires improvement' in all five main categories and issued warning notices over two important breaches of care regulations.

This week a woman whose mother died there in May described the report as 'damming', and said she was surprised the Care Quality Commission, whose inspectors have repeatedly rated the home as requiring improvement in some areas, was not taking further action.

The new report, produced as a result of a two-day inspection in June made to check the Wingfield Road home was keeping the promises it made last November to improve care standards, found that the home was still poorly managed, and was particularly critical of its staffing levels and the way people were not being helped to eat properly.

The report also reveals that an inspection of the records showed that on May 27, the day Sue Snethlage's mother Eileen Davies died, only two care assistants arrived in the morning for work at the Memory Lane unit, with another one called in later - although the home's own plans say five care assistants are supposed to look after the 22 residents on one floor and four the 25 people on the other floor in the mornings.

"I knew I had to wait until this report came out but it is all there, they were not looking after her properly," Mrs Snethlage, who has complained to the Local Government and Social Care Ombudsman, and is considering consulting a solicitor, said.

"I am surprised the CQC have not closed them down. How can they let them stay open? I am still very upset about how mum died. I know there are some really good staff there and I owe it to them, the people who care from the heart."

The CQC inspectors said: "All staff we spoke with commented about staffing levels. One said 'They're not good. It's put me off caring for life'.

Another told them: "We have often started the day with three. They try and ring around but

many are now saying no and won't come in. The more we jump in the more they expect it. I'm hoping the new manager will see what we see and do something about it."

The Wingfield is rated as 'requires improvement' for its safety, effectiveness, caring, responsiveness and leadership. Warning notices were issued over the breaches of safe care and staffing regulations, saying 'People were not always supported to eat sufficient food and records did not always reflect what people had or had not eaten. This meant people were not always receiving care in a safe way to prevent risks to avoidable harm' and 'Sufficient numbers of staff were not deployed fully to meet people's needs for person centred care'.

This week a spokesman for The Wingfield said: “We take the findings of the Care Quality Commission very seriously and we recognise that changes need to be made in the home as the report identified. We have implemented a comprehensive plan clearly outlining the steps being taken to ensure these improvements in our services continue to be achieved.

"We welcome that the CQC noted improvements and good practice in some important areas since their last visit nine months ago. We have recruited a new general manager and extra training for staff is being provided to address issues raised in the report. We would like to reassure everyone of our commitment to provide the highest quality of care to those living at The Wingfield and to emphasise that their health and wellbeing is at the forefront of everything we do.”

A CQC spokesman said: "We have issued the warning notices in response to the failure to comply with the previous breaches of regulation. CQC is committed to taking action when we judge that services need to improve or to make sure those responsible for poor care are held accountable for it.

"There is not a registered manager in post currently at the Wingfield. CQC is considering what action to take in response to this."