Abbey Taxis take full responsibility for letting Mrs Barrett down, as was clearly stated in the original story. I can tell you that she is still using our company and from now on we shall take good care of her.

My warm thanks go out to Mrs Barbara Bridgeman for taking Mrs Barrett home. It was a deed of kindness of the highest order, of which she can be proud.

Abbey Taxis took over Ashley Cars in October. Together with the local drivers, we are determined to provide a first class level of service to our customers in Bradford on Avon, Trowbridge and surrounding areas.

John George Innerd, Chairman, Abbey Taxis, Brassmill Lane, Bath.