I would like to bring to your attention some unsung heroes, the Carter family from Bancroft, Bradford on Avon.

After they moved to Bancroft my then wife passed away in the RUH. After the funeral I discovered a gnome in the garden and in the days after that five more arrived. Now I don’t normally like gnomes but it put a smile back on my face.

Two weeks later I had to go into hospital for five days and when I was discharged, I came home to discover that they had cleaned the house, weeded the garden, mowed the lawn and trimmed the hedge and there was fresh milk and bread waiting for me.

This is the sort of people they are. In Bancroft there is a bit of a hill to negotiate to exit the estate so the Carters got on to the council and arranged for a salt bin and salt to be placed at the entrance to the estate. Every time we get snow they are out clearing the snow and putting down salt so as we all can get out of the estate and then go to work.

But we get people from other roads pinching the salt as they are too lazy to phone the council and arrange their own salt supplies.

A man from Bainton Close took five buckets of salt then shouted at the Carters saying they had no right to use the salt, and people from down the road saying there was no salt for them but they are out of work and make no effort to clear the snow at their end of the road.

RF Southwood, Bancroft, Bradford on Avon.