A TERMINALLY ill dad-of-five was kicked out of B&Q after he tried to use vouchers given to him by his housing association to do up his home for his wife before he dies.

Terry Brady, of Downside Park, Trowbridge, and his wife Tracey visited the Trowbridge B&Q store in Bradley Road after they recently moved to a bungalow which they decorated themselves.

The couple were reimbursed with £180 by Selwood Housing to be spent at the store national giant on things to improve the house after forking out the initial decorating costs.

Mrs Brady said: “The vouchers which Selwood gave to us have writing on the back which clearly states that they are to only be used for decorating purposes unless the company issuing them write an authorisation letter to say otherwise. I can’t fault Selwood who have been brilliant and said they will do anything to help including giving us this letter.”

After being questioned at the checkout, a B&Q manager then printed off the company’s policy regarding vouchers, handed it to the couple in front of other customers and refused to accept the letter.

She added: “He threw some paper at us and of course Terry got agitated and said to me, not anyone else, ‘this is a load of s***, let’s just go home Tracey’.

“With that he threw his arms up and said Terry was banned and asked us to leave which we did because we didn’t know what was going on. All we wanted to do was go in, buy what we wanted and go home.”

Mr Brady, 60, was diagnosed with stomach cancer in September and following an operation in December, doctors found that it had spread and the family were told he had between four and10 months to live.

Mrs Brady, 54, who works at the Devizes Treatment Centre, said: “My husband is terminally ill. We only went there to buy trellis because all he wants to do is put a fence up for the house to make it safe for when he’s gone.

“He’s getting worse and weaker by the day and so we are trying to keep his spirits up and his fluid levels so he doesn’t get dehydrated.

“I’m not one to complain and Terry isn’t an angry person so that is why I feel so strongly about this because he was doing it for me.”

Despite countless calls to B&Q’s customer services team since the incident last Wednesday, the couple feel they are not making any progress with their complaint and would like an apology regarding how they were spoken to.

Mrs Brady, 54 added: “I’ve got nowhere with them except the case manager phoning me to say we can use the vouchers on anything. Apparently the manager has now given his permission for us to use them but they never mentioned why my husband is still banned.

“I’ve said I’m not happy with this at all and I will be looking to get compensation as well as an apology.”

B&Q said told the Wiltshire Times it has since apologised to the couple for any misunderstanding.

A spokesman added: “We’re sorry to hear of Mr and Mrs Brady’s experience at the Trowrbidge store. We have spoken directly to the customers to apologise for any misunderstanding and to confirm that no ban was issued. We would be happy to welcome Mr and Mrs Brady to the store and honour the voucher, and have clarified the documents required for the transaction. We have also offered to arrange for the products to be delivered, should they be unable to visit the store.”